Forum Discussion

tdeshler's avatar
tdeshler
Newbie
3 years ago
Solved

Replaced USB Power Cable with Wi-Fi Receiver with standard micro USB cable

My USB power cable with long-range wi-fi receiver was recently broken, so I replaced it with a standard micro USB cable on my Roku streaming stick+. Now I can't pair my remote or do anything to advance past the home screen.

Is that power cable required to receive wi-fi? If so, I guess my dumb cable isn't sufficient to restore connectivity.

tv & player wifi

6 Replies

  • AvsGunnar's avatar
    AvsGunnar
    Community Streaming Expert
    3 years ago

    tdeshler 

    The USB Power Cable with Long-range Wi-Fi® Receiver found here for the 3810/3811 Roku Streaming Stick + https://www.roku.com/products/accessories/usb-power-cable-with-long-range-wifi-receiver, is required in order to connect to the network (receive wifi), and to connect/use remote.

    If you have the Streaming Stick 3820/3821 (4k/4k+), you can use an ethernet adapter (which would provide you a wired connection) if you are close enough to your router to run ethernet cable, and you should be again be good to go.  Otherwise, the link for the replacement 3820/3821 cable is located here https://www.roku.com/products/accessories/usb-power-cable-with-long-range-wifi-receiver-streaming-stick-4k-and-4k-plus

    • BCPD199's avatar
      BCPD199
      Channel Surfer
      12 months ago

      That link takes me to a USB power cable that's only compatible with models 3820X and 3820X2.  Will that one work with the 3810X?

      • renojim's avatar
        renojim
        Community Streaming Expert
        12 months ago

        BCPD199, the cable for the 3820 won't work for a 3810 and it appears Roku no longer makes the cable for the 3810.  I don't have any kind of solution, but I've always avoided these sticks that require a special cable that is only supplied by Roku and only work with remotes supplied by Roku.

  • Jay91's avatar
    Jay91
    Reel Rookie
    2 years ago

    Have 4 streaming sticks 4k  3820X2 registered on roku account.  wgen I try to buy for that device found on my account it says "There are no compatible devices linked to your account."  even the 4 sticks show up under devices list.  Have tried various browsers including edge to no avail.  need to purchase "USB Power Cable with Long-range Wi-Fi® Receiver (models 3820 and 3821)"  do not see any email/phone number contact to roku support; so trying here.

    • Strega2's avatar
      Strega2
      Roku Guru
      2 years ago

      Wow! I suppose they’re trying to protect you.  You're sure you've got the right one, right?  ie: there's a very similar but different version for models 3810 and 3811.

      Assuming you know what you’re doing…,  I could add them to my cart when not signed in and then it gave me 3 options: Sign in for Express Checkout, Checkout as Guest, and Paypal.  I’m guessing either of the last 2 options would allow you to buy it.  

      • Jay91's avatar
        Jay91
        Reel Rookie
        2 years ago

        Thanks for the reply.  Take care.