Forum Discussion

MJD5's avatar
MJD5
Reel Rookie
9 months ago
Solved

Repeatedly having to unplug TV to connect to wifi

After a few years my TCL Roku TV won’t stay connected to WiFi. I have done everything suggested multiple times. I have to unplug TV and plug it in Every time I want to watch TV. Every time. It is obviously a frequent problem with others. Is there a permanent fix?

tv & player wifi
  • RokuRiamie-D's avatar
    RokuRiamie-D
    9 months ago

    Hi MJD5,

    Welcome to the Roku Community!

    We noticed in your post that your TCL Roku TV won't stay connected to the internet. We appreciate the troubleshooting steps you have taken to fix the issue.

    Let's see if this will work for you.

    Check your connection:

    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select Network
    4. Select Check connection

    Reset the network connection:

    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select Advanced System settings
    4. Select Network connection reset
    5. Select Reset connection

    After the network reset is done, your Roku device will restart and you will need to return to the Settings menu and set up your wireless network again.

    Please let us know if these troubleshooting steps will help you to resolve your issue.

    Regards,
    Riamie

14 Replies

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    9 months ago

    Hi MJD5,

    Welcome to the Roku Community!

    We noticed in your post that your TCL Roku TV won't stay connected to the internet. We appreciate the troubleshooting steps you have taken to fix the issue.

    Let's see if this will work for you.

    Check your connection:

    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select Network
    4. Select Check connection

    Reset the network connection:

    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select Advanced System settings
    4. Select Network connection reset
    5. Select Reset connection

    After the network reset is done, your Roku device will restart and you will need to return to the Settings menu and set up your wireless network again.

    Please let us know if these troubleshooting steps will help you to resolve your issue.

    Regards,
    Riamie

    • MJD5's avatar
      MJD5
      Reel Rookie
      9 months ago

      Those steps were taken and unsuccessful. The only things that works is to unplug the TV and plug it in again. It immediately connects to WIFI. The problem is that has to be repeated every time the TV is turned on. 

       

      • Ambersdad's avatar
        Ambersdad
        Newbie
        9 months ago

        Amen, brother! I am beginning to consider plugging my Roku TV (now six years old) into a remote controlled power supply and simply adding that remote control to the basket of others. Even the briefest loss of power and the TV is connected by the time it is visibly active.

        pain in the **bleep**

    • TiTi_21's avatar
      TiTi_21
      Binge Watcher
      7 months ago

      Hello, I made a thread in July (about this) with the issue NOT being resolved! I keep having to restart the TV just like the other members. I also recently got a new router, and the problem still exists, the router is not far from the TV. I have other Roku TVs and devices that work fine without any connection issues. And Yes, the TV is up to date with the latest software. This is very annoying and it's got me thinking about getting another name-brand smart TV.

      Here is my tv information,

      Roku Device Model- TCL Model 32S301-W

      Serial Number- 2N003M025974

      Device ID- AM4723025974

      OS Version- 13.0.0 Build 24062-08

      GC Version: 11.8.15

      Software Version: 14.0

      Tracker ID/Issue ID- 74-270-378

      Internet service provider: Spectrum

      Make and Model of the router: TP-Link AX13000 WiFi 6 Router 

      • bob_carter's avatar
        bob_carter
        Reel Rookie
        4 months ago

        I have been having the same problem with only 1 of my TVs which is connected to the Internet via Roku.  The other TVs in my house that are connected to their Roku devices respectively work fine.  One suggestion from AI on Google is to swap out the HDMI cable because it could be faulty.  I haven't tried that solution.  I am going to try it tomorrow.  But, I don't believe it will be helpful.  Of course, AI on Google search recommended that I update the software on my TV and update the software on my Roku device.  I have done both.  The software on both TVs is up-to-date.  The TV is a smart VISIO TV (only 3 years old) with its own proprietary smart TV GUI interface.  I do not use VISIO's GUI feature because I prefer Roku's GUI interface better.  The TV is located in the 4th bedroom next to the family room, which has the Router, and is only 12 feet away as the crow fly's. So, I do not believe it is an issue with the location of the Router.  I am puzzled like everyone else in the room.     

  • jontalk's avatar
    jontalk
    Roku Guru
    4 months ago

    MJD5I'd like to recommend you install WiFi Analyzer for Android or something similar if you use an iPhone. These apps do a good job of showing the number of nearby users and the WiFi channels they've selected. If the one you use is congested, log into the router and choose channel/band with less congestion and by all means, disable the 'auto' feature for channels. Auto selection is likely the problem. Hope that helps