Forum Discussion

999angus's avatar
999angus
Newbie
2 years ago

Repeated Random loss of connection started recently; Roku channel not working

I am having the same problem when I select a channel from the menu the screen goes blank and goes into buffering mode indefinitely, please advise

tv & player wifi

3 Replies

  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    2 years ago

    Hi 999angus,

    Thank you for joining us here in the Roku Community.

    We understand that you're having issues with streaming. We'll do our best to assist.

    May we know the following information?

    • What specific channel(s) is affected?
    • When did you start seeing the issue?
    • Have you already tried this process? Remove the channel, restart the device, and add the channel.

    Please keep us informed so we can continue the help.

    Regards,
    Janadee

    • abelsaiz's avatar
      abelsaiz
      Newbie
      2 months ago

      In general any or all channels are affected. Already tried multiple times Remove the channel, restart the device, and add the channel. Could the unit , which is 5 years old, fail?

      • RokuReynan-L's avatar
        RokuReynan-L
        Retired Moderator
        2 months ago

        Greetings, abelsaiz.

        Thanks for reaching us having an issue with the connection on your device. We're here to help.

        Have you tried restarting your router? If so, please try resetting the network on the device.

        Here's how:

        1. Press Home on your Roku remote.
        2. Scroll and select Settings.
        3. Select Advanced system settings.
        4. Select Network connection reset.
        5. Select Reset connection.

        Moreover, you may visit this support article on how to fix internet errors and issues on your Roku streaming device

        If the issue persists, please let us know.

        Thanks,
        Roku Community Team