Forum Discussion

Cycub14's avatar
Cycub14
Newbie
3 months ago
Solved

Rental owner controls to prevent factory reset.

I have DirecTV streaming subscription for my rental unit. I want to make the DirecTV app available for guests, so Guest Mode doesn't work well for my situation. Our latest renter logged into their ...
TV & Player Setup
  • RokuAustin's avatar
    RokuAustin
    3 months ago

    Hi there Cycub14  — thanks for reaching out!

    Totally understand the challenge. If you’re offering DirecTV as a set amenity, Guest Mode doesn’t really work since it wipes apps like that at checkout. That said, I can confirm there’s currently no way to prevent a guest from performing a factory reset if they have physical access to the device.

    We’ve heard this kind of feedback before, and I agree it would be helpful to have a way to lock down important settings like factory reset while still allowing app-level access. I’ll flag this as a feature request to our product team.

    Appreciate you raising it. Let us know if you’re running into any other issues or workarounds you're trying out!

    Thanks,
    Austin

    Marking this as solved — while it doesn’t offer the option you’re looking for, this is currently the correct answer based on what’s available.

RokuAustin's avatar
RokuAustin
Community Manager
3 months ago

Hi there Cycub14  — thanks for reaching out!

Totally understand the challenge. If you’re offering DirecTV as a set amenity, Guest Mode doesn’t really work since it wipes apps like that at checkout. That said, I can confirm there’s currently no way to prevent a guest from performing a factory reset if they have physical access to the device.

We’ve heard this kind of feedback before, and I agree it would be helpful to have a way to lock down important settings like factory reset while still allowing app-level access. I’ll flag this as a feature request to our product team.

Appreciate you raising it. Let us know if you’re running into any other issues or workarounds you're trying out!

Thanks,
Austin

Marking this as solved — while it doesn’t offer the option you’re looking for, this is currently the correct answer based on what’s available.