Forum Discussion

dnjaastad's avatar
dnjaastad
Newbie
6 months ago

Remotes suddenly stop working if you press mute

Why, all of a sudden, do the remotes stop working after one year if you press the mute button?  I just replaced all 3 remotes within one month.  Is there a reset solution that is not posted anywhere?  Donna

1 Reply

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator

    Hi, dnjaastad 

    Thanks for posting, and welcome to the Roku Community.

    We appreciate you for letting us know about your Roku remote concern, and we'd like to know more about the specific behavior of the issue so we can assist you further.

    May we know what specific Roku remote model are you having issues with? Also, may we know what specific behavior the Roku remote shows?

    In the meantime, we recommend performing the troubleshooting steps below to resolve the issue.

    1. Reboot your voice remote - press and hold the pairing button on the back of the remote for 20 seconds.
    2. Reboot your streaming device
    3. Replace or recharge the batteries in your voice remote
    4. Re-pair your voice remote to your streaming device

    Keep us posted.

    Thanks,
    Kash