Remotes continualy loose paring
We have 2 4K streaming sticks and both are continuing to lose the pairing for the remotes. I have replaced the batteries with new ones. My basement stick has lost the pairing 2 times this week so I...
Forum Discussion
Are you using the TV's USB port to power the stick? If so, try using a USB power adapter plugged into the wall. If you're already doing that, see if there's a "power saving" option under Settings->System->Power and disable it if it's there. After that, you can try the free HDMI extender to get the stick away from the TV in case the TV itself is causing interference.
One other thing to try is to set your router's Wi-Fi channel to a fixed channel if it's set to "Auto".
I am using the USB power adapter.
If you're already doing that, see if there's a "power saving" option under Settings->System->Power and disable it if it's there. I do not have an option for Settings->System->Power.
One other thing to try is to set your router's Wi-Fi channel to a fixed channel if it's set to "Auto. I will have to have someone look for me I have no idea how to do it
Hi treasuredphotos,
Thank you for keeping us posted here in the Roku Community!
We understand you're having a problem with your Roku remote. We're happy to help you. Please follow these troubleshooting steps below:
- Press the Home button on your Roku remote.
- Scroll and select Settings.
- Select Remotes & devices.
- Select Remote.
- Choose your voice remote from the list and select Set up remote for TV control.
- Follow the on-screen prompts to complete the process.
We hope this helps.
Kind regards,
John
