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samco70's avatar
samco70
Newbie
3 years ago

Remotes and Devices option doesn't show up in Settings menu

I'm trying to pair a new remote. It doesn't have a pairing button so, according to the instructions I've seen, I need to go to Settings > Remotes & Devices. Problem is, there is no Remotes & Devices option in the menu. I've scrolled through all the other menus and submenus in all the Settings and there is nothing at all anywhere in the menu. Shouldn't there be? Has this setting been moved/hidden somewhere? 

The only options under Settings are: 

Network

Theme

Display Type

Accessibility

Audio

Home Screen

Payment Method

Legal Notices

Privacy

Help

System

remotes

13 Replies

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  • Strega's avatar
    Strega
    Roku Guru
    3 years ago

    My Roku has those menu items plus “Remotes and Devices” and “Apple Airplay”.

    What Roku model do you have? (four digit number please) What OS version?  You can find both of those under settings -> system -> about.

    • samco70's avatar
      samco70
      Newbie
      3 years ago

      Model: 3700X (Roku Express) 

      Software version: 11.0.0 • build 4193-28 

      • Strega's avatar
        Strega
        Roku Guru
        3 years ago

        Well, that model came with IR remote which requires no pairing.  Is the new remote an IR remote?  (If it doesn't have a pairing button - I assume it is!  I missed that detail the first time.)  If so, that should "just work" if you point it at the device and push a button.