Forum Discussion

Amhansolo's avatar
Amhansolo
Reel Rookie
2 years ago

Remote works when plugged in

My remote has been working fine. Since I bought it about 4 or 5 months ago. Give or take. Holding charge for long periods of time. Today it would work so I put it to charge. It’s shows the battery to be a 100 percent. But won’t work when I take it off the charger. But works fine while it’s on the charger. Any help would be great. Please

remotes
  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi Amhansolo,

    We appreciate for reaching us here in the Roku Community!

    We would recommend charging it overnight to see if there's any difference. If the issue persists, please get back here and provide with us the serial number of the device where it's paired.

    Please keep us posted.

    Thanks,

    Rey

    • Amhansolo's avatar
      Amhansolo
      Reel Rookie
      2 years ago

      Hello rey I have done this already, it only works when plugged in. Where do I find serial numbers on the remote? I have the Bluetooth remote. 

      • renojim's avatar
        renojim
        Community Streaming Expert
        2 years ago

        Amhansolo, he doesn't want the serial number of the remote.  He wants the serial number of your Roku device as displayed under Settings->System->About.

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        2 years ago

        Thank you for letting us know, Amhansolo.

        In this instance, we will request additional reinforcement from our Support team.

        Kindly send us a DM as we will be requesting further information from you. To send a PM, kindly select my username > View Profile > on the right side of the page, select send this user a private message. 

        We'll be anticipating your response!

        Best regards,
        Carly