Forum Discussion

Aviva's avatar
Aviva
Newbie
2 years ago
Solved

Remote works for a couple of clicks with new batteries

Hello, my roku express 4k+ remote has been acting up and putting new batteries works only for a couple of buttons clicks. I have to take out the batteries and put them back in before I could use it a...
remotes
  • RokuJharra-Q's avatar
    RokuJharra-Q
    2 years ago

    Welcome to the Roku Community, Aviva!

    Thank you for getting in touch. We want to assure you that we will assist you in pairing your physical Roku remote with your Roku Express device. Before we proceed, we would appreciate it if you could provide us with more specific information, such as:

    • Is this the remote that came with your Roku Express, or was this purchased separately?
    • Were you able to pair this remote the first time you activated this device?
    • When did it start having problems pairing?
    • Are there any lights on your remote or device when you try to press random buttons or the pairing button?

    In the meantime, here are some steps you can try to troubleshoot your physical remote.

    Reboot your voice remote

    If your voice remote uses standard AA or AAA alkaline batteries, you can reboot it by removing and reinstalling the batteries.

    1. Remove the battery cover on the back of your remote
    2. Remove both batteries from the battery compartment
    3. Re-insert the negative (-) end of a battery first and then gently push the positive (+) end until the battery clicks into place
    4. Repeat the previous step to install the second battery
    5. Put the battery cover back on your remote

    If the issue persists, replace the batteries in your voice remote and insert them using the same steps provided above. After doing so, pair them again to see if this makes any difference.

    For reference, here's the support article dedicated to this: How to fix your Roku voice remote that is not working

    We'll be looking forward to your update.

    Best regards,
    Jharra

RokuJharra-Q's avatar
RokuJharra-Q
Retired Moderator
2 years ago

Welcome to the Roku Community, Aviva!

Thank you for getting in touch. We want to assure you that we will assist you in pairing your physical Roku remote with your Roku Express device. Before we proceed, we would appreciate it if you could provide us with more specific information, such as:

  • Is this the remote that came with your Roku Express, or was this purchased separately?
  • Were you able to pair this remote the first time you activated this device?
  • When did it start having problems pairing?
  • Are there any lights on your remote or device when you try to press random buttons or the pairing button?

In the meantime, here are some steps you can try to troubleshoot your physical remote.

Reboot your voice remote

If your voice remote uses standard AA or AAA alkaline batteries, you can reboot it by removing and reinstalling the batteries.

  1. Remove the battery cover on the back of your remote
  2. Remove both batteries from the battery compartment
  3. Re-insert the negative (-) end of a battery first and then gently push the positive (+) end until the battery clicks into place
  4. Repeat the previous step to install the second battery
  5. Put the battery cover back on your remote

If the issue persists, replace the batteries in your voice remote and insert them using the same steps provided above. After doing so, pair them again to see if this makes any difference.

For reference, here's the support article dedicated to this: How to fix your Roku voice remote that is not working

We'll be looking forward to your update.

Best regards,
Jharra