Forum Discussion

esstephan's avatar
esstephan
Newbie
7 months ago

Remote won’t connect to new tv

I have a Roku streaming stick 4k with the voice remote. Had it set up on my old tv, got a new tv, and I can’t get it to connect at all. The Roku home screen appears, and instructions say to scroll down to Settings, but I can’t scroll, because neither the Roku remote nor the remote that came with the TV will work while on that screen.

 I’ve tried removing and reinserting the batteries, and also tried pairing by pressing the home and back buttons until I see the light flashing. Did not work. 

what am I missing…?

remotes

3 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert
    7 months ago

    Are you using the USB cable that came with the stick?  Most Roku sticks have the Wi-Fi module embedding in the USB cable and that's what the remote connects to.