Forum Discussion

DIYMark's avatar
DIYMark
Reel Rookie
2 years ago
Solved

Remote warranty- are remotes covered under 1yr warranty?

I have a Roku simple remote less than 1 yr old. I troubleshot it & it does not work at all. Are remotes covered under the 1 yr warranty by Roku? 

remotes
  • renojim's avatar
    renojim
    2 years ago

    Yes, but they usually want you to send back everything on your dime.  Try contacting support at https://support.roku.com/contactus during business hours (PDT) and see if you can get to a chat.  You may have some luck getting them to send you a remote, but no guarantees.

  • renojim's avatar
    renojim
    Community Streaming Expert
    2 years ago

    Yes, but they usually want you to send back everything on your dime.  Try contacting support at https://support.roku.com/contactus during business hours (PDT) and see if you can get to a chat.  You may have some luck getting them to send you a remote, but no guarantees.

    • DIYMark's avatar
      DIYMark
      Reel Rookie
      2 years ago

      Thanks renojim! I was able to do a support chat & thereby get a replacement remote. Should have it in about 7-10 days. 

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi DIYMark,

    We've got you covered and thanks renojim for this option. We have validated your account and we'll communicate this to our Support team.

    But we'll need additional information about this. We sent a PM for more information. Thanks!

    Regards,

    Rey