Hi there. I've had this same issue happen on several different streaming models from time to time. I found a solution on another message board that worked for me. I had to update the remote firmware by going to the "secret platform menu":
1) Press the Home button 5 times, the fast forward button, the pause button, the rewind button, the pause button, and then fast forward again. (Button sequence will be "home, home, home, home, home, FF, pause, RW, pause, FF")
2) When menu appears, choose RF Remote Menu
3) Choose Over The Air (OTA) Update menu
4) Choose OTA Firmware Update
5) Update firmware (it will show percentage progress during update)
6) Exit
I also saw that you can go into the audio settings and choose DTS or Dolby specifically instead of Auto and that worked for some people. The remote firmware update alone worked for me. It hasn't been a problem since. Hope it works for you!
Seems like it worked..... I have been suffering through these remotes for months!!
I hope it sticks this time!
