Hello John..
Thanks for the reply.
How do I P.M. you or Support, with the details you need?...
I tried clicking on your username and tried to find the option in the hamburger tab at the top of the webpage...
Here's how: Click the username and select View Profile at the right corner. You'll see this option: "Send this user a private message."
We hope that helps!
Thanks,
Rey
This is may not be a remote problem but a RESPONSE to the remote problem.
See if a restart of your Roku(s) fixes it.
These things are just special purpose computers. Like their big brothers sometimes clearing things out by restarting them can correct problems. (Note that if yours is a Roku TV with "Fast start" enabled, turning it off and back on just puts it into and out of a standby state and does NOT give you a complete restart.)
Depending on your Roku model you'll find the "System restart" option under "Settings > System > Power", or on models without a Power option, under "Settings > System".
If a restart doesn't do it, or if you don't have sufficient control with the remote to navigate the Roku menus, you can also restart by pulling the power plug to the Roku for a few seconds then plugging it back in and waiting for it to restart.
I see from other threads that this has been going on since at least January AND there is still no solution.
I have an ultra and a 4k stick that are a year or two old and my out of control volume problem just started recently. Obviously, if the issue was fixed I would never have had a problem. Instead, there doesn’t even seem to be an explanation. Their solution is to request information even though they have been getting information for 10 months.
Sony tvs & there is no problem when using services via the smart tv options, only when using the Roku.
Hello... thanks for the replies everyone!
The only advice I'm getting from Support, is to go through all the troubleshooting I've already done multiple times, over the past 30 days.
And guess what? Everytime this issue occurs I'm not going to be resetting the brand new Roku devices for a temporary resolution. 5-10 reboots a day is unacceptable.
The technical fix should NOT be, keep 'system resetting and power cycling' all your Roku devices. This reset may work or reset your Roku devices 'this' way, or 'that' way... (because it doesn't matter how I reset/reboot anything. It's simply not fixing the issue).
I had no Volume issues when both Ultra boxes were brand new. This issue started about 30 days after use.
I'm finding that it happens more often after I've been streaming video for several hours when the Ultra box gets warm/hot.
I assume the remote transmits Infra Red signals. So there is no local RF/wifi interference with the remote's IR transmit signals. Both remotes are not being used simultaneously (and even if they were, it's between an LG and Samsung TV on two different floors within my house). The LG/Samsung TVs use different remote codes.
That leads me to believe the only consistant failure point between both TVs... is with the remote or the Ultra box programming itself.
