Hi rmyers867,
To the Roku Community, a happy welcome!
We'd like to gather more information, kindly send us a private message here in the Roku Community!
We'll wait for your response.
Thanks,
John
Hello John..
Thanks for the reply.
How do I P.M. you or Support, with the details you need?...
I tried clicking on your username and tried to find the option in the hamburger tab at the top of the webpage...
Here's how: Click the username and select View Profile at the right corner. You'll see this option: "Send this user a private message."
We hope that helps!
Thanks,
Rey
This is may not be a remote problem but a RESPONSE to the remote problem.
See if a restart of your Roku(s) fixes it.
These things are just special purpose computers. Like their big brothers sometimes clearing things out by restarting them can correct problems. (Note that if yours is a Roku TV with "Fast start" enabled, turning it off and back on just puts it into and out of a standby state and does NOT give you a complete restart.)
Depending on your Roku model you'll find the "System restart" option under "Settings > System > Power", or on models without a Power option, under "Settings > System".
If a restart doesn't do it, or if you don't have sufficient control with the remote to navigate the Roku menus, you can also restart by pulling the power plug to the Roku for a few seconds then plugging it back in and waiting for it to restart.
I see from other threads that this has been going on since at least January AND there is still no solution.
I have an ultra and a 4k stick that are a year or two old and my out of control volume problem just started recently. Obviously, if the issue was fixed I would never have had a problem. Instead, there doesn’t even seem to be an explanation. Their solution is to request information even though they have been getting information for 10 months.
Sony tvs & there is no problem when using services via the smart tv options, only when using the Roku.
