Forum Discussion

rmyers867's avatar
rmyers867
Channel Surfer
2 years ago

remote volume-up button goes to maximum involuntarily

New batteries don't fix the issue.  Re-pairing the remote to the Roku box doesn't work.  Resetting the TV device/type programming for the Roku remote doesn't work.  The (2) Roku boxes I have were jus...
remotes
RokuJohnB's avatar
RokuJohnB
Community Moderator
2 years ago

Hi rmyers867,

To the Roku Community, a happy welcome!

We'd like to gather more information, kindly send us a private message here in the Roku Community!
We'll wait for your response.

Thanks,

John

  • rmyers867's avatar
    rmyers867
    Channel Surfer
    2 years ago

    Hello John..

    Thanks for the reply. 

    How do I P.M. you or Support, with the details you need?...

    I tried clicking on your username and tried to find the option in the hamburger tab at the top of the webpage...

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      2 years ago

      rmyers867,

      Here's how: Click the username and select View Profile at the right corner. You'll see this option: "Send this user a private message."

      We hope that helps!

      Thanks,

      Rey

      • makaiguy's avatar
        makaiguy
        Community Streaming Expert
        2 years ago

        This is may not be a remote problem but a RESPONSE to the remote problem.

        See if a restart of your Roku(s) fixes it.

        These things are just special purpose computers. Like their big brothers sometimes clearing things out by restarting them can correct problems. (Note that if yours is a Roku TV with "Fast start" enabled, turning it off and back on just puts it into and out of a standby state and does NOT give you a complete restart.)

        Depending on your Roku model you'll find the "System restart" option under "Settings > System > Power", or on models without a Power option, under "Settings > System".

        If a restart doesn't do it, or if you don't have sufficient control with the remote to navigate the Roku menus, you can also restart by pulling the power plug to the Roku for a few seconds then plugging it back in and waiting for it to restart.

  • JimD817's avatar
    JimD817
    Newbie
    2 years ago

    I am having the same issue with inability to control TV volume.  Issue just started and appears to only exist when Roku is streaming content.  Is this a glitch from a recent software update?  May have to replace Roku with another streaming device.

  • rmyers867's avatar
    rmyers867
    Channel Surfer
    2 years ago

    Hello...

    Appreciate your reply...  I followed the steps (provided by a member below in this thread) to send you a PM.

    I don't see an option to 'send a PM to this user' after clicking on your user name and profile

    • mooglide1993's avatar
      mooglide1993
      Newbie
      2 years ago

      My Roku ULtra HD 4K HDR does the same thing.  One touch on the volume button and the volume runs away to MAX volume.  My TV is an LG that's linked to a Yamaha RX-A1050 sound system.  It get's very loud.  The Roku is connected to the Yamaha via an HDMI cable.  This is very annoying.  I can control the TV and Yamaha with the Yamaha remote properly.    I swapped remotes with another Roku Ultra.  I did a software update.  I did a factory reset on the Roku.  Nothing helps.  It normally happens in the volume louder direction,  but I think it also happened once in the volume lower direction.

      Details:  Model 4802X-Roku Ultra, serial number - X01000HEG7SY,  Software - 12.50 build 4178-C2

      This feels like a software issue.  Any ideas on fixing this?

      Regards,  Jerry P