Forum Discussion

DuaneMSP's avatar
DuaneMSP
Reel Rookie
11 months ago
Solved

Remote Voice Remote and Stick 4K do not Pair

The remote that came with the new Streaming Stick 4K SKU# 3820R2 does not pair to the stick. I've tried everything multiple times.  There are flashing lights on the stick and the remote. The proces...
remotes
roku player
  • DuaneMSP's avatar
    DuaneMSP
    11 months ago

    I originally connected the USB cable to a USB port on a power strip.

    I have since connected the USB cable to the ROKU supplied 110v USB adapter.  

    Everything works perfectly now!

DuaneMSP's avatar
DuaneMSP
Reel Rookie
11 months ago

I installed the new 4K stick, the new USB cable with the bump and the new remote. The process hangs at "Pair your remote" with both the stick and the remote flashing.

DuaneMSP's avatar
DuaneMSP
Reel Rookie
11 months ago

I originally connected the USB cable to a USB port on a power strip.

I have since connected the USB cable to the ROKU supplied 110v USB adapter.  

Everything works perfectly now!

  • MalelinCA's avatar
    MalelinCA
    Newbie
    2 months ago

    Follow the instructions above - same problem as the original complaint. No change the remote still flashing the Roku stick still flashing. No communication. The same remote works of a different stick. A different remote doesn't work with the Roku 4K either. Seems I've wasted my money!