Forum Discussion

ByronColley's avatar
ByronColley
Newbie
4 years ago

Remote voice control stopped working

The voice control on my remote has quite working. I get a message on the screen that tells me that it can't hear me and try again. It never can hear me even if i yell at it. Byron
remotes
szekbalazs's avatar
szekbalazs
Reel Rookie
3 years ago

Hi Karla,

Yes, I tried all the troubleshooting steps, unfortunately the issue is still present.

Streaming stick 4K

Model: 3820X

SN: S09241AY7AAG

 

Thanks,

Regards

Balazs

RokuKarla's avatar
RokuKarla
Retired Moderator
3 years ago

Hello szekbalazs

Thanks for the post.

I have passed along your information and concern to our Support team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.


Regards,
Karla

  • szekbalazs's avatar
    szekbalazs
    Reel Rookie
    3 years ago

    Hi Karla,

    Thank you!

    When can I expect the support team to reach out?

    Regards,

    Balazs

  • RokuKarla's avatar
    RokuKarla
    Retired Moderator
    3 years ago

    Hello szekbalazs

    Thanks for the post.

    It looks like you were in recent contact with our Support team. We would recommend continuing to work with them to resolve the issue you are experiencing as they would best be able to assist you moving forward.

    Regards,
    Karla

  • szekbalazs's avatar
    szekbalazs
    Reel Rookie
    3 years ago

    Hi Karla,

    Unfortunately I was in no contact with anybody from the support team. I only had the conversation with you in this thread. I am still waiting for any solution to solve this issue.

    Thanks,

    Balazs