Forum Discussion

KatrinaJane's avatar
KatrinaJane
Newbie
2 years ago

Remote turns on Roku but doesn't move through Roku home screen.

I've unplugged power, changed batteries and pressed the pairing button in the order suggested in other entries. The remote does not select anything. Thanks in advance. Roku 3. 
remotes
RokuERey's avatar
RokuERey
Retired Moderator
2 years ago

Hi KatrinaJane,

We're glad that you reach us here in the Roku Community.

We'd like to take a closer look into this. Could you tell us when did you see the issue occur? Is this the remote that came along with the device?

Please keep us posted.

Thanks,

Rey