Forum Discussion

Manokig's avatar
Manokig
Channel Surfer
6 months ago

Remote stops working when stick connected to wifi

I have a streaming stick 4k and I lost the original RC790 voice remote. So I purchased the simpler remote model RC82. 

Everything works fine until the sticks connects to the wireless network: the remote stops working then. I can only control the device with the iOS app but the remote does nothing. 

if I restart the stick it works again until the stick connects to the wifi. The batteries in the remote are new and 100% according to the Roku. 

i just applied the software update and still the same  

That’s rather annoying. How do I fix?

remotes

17 Replies

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    6 months ago

    Hi, Manokig 

    Thanks for posting, and welcome to the Roku Community.

    We understand that you are having issues with your Roku remote not working with your Roku device, and we're here to provide you with information regarding your concern.

    Please note that a Roku Streaming Stick is only compatible with a Roku Voice Remote, which must be paired with the device. This explains why the Roku remote you currently have does not work as expected with your Roku device.

    For more information, you can check this official Roku website about the Roku Voice Remote

    We hope this helps, and let us know if you have further concerns or inquiries.

    Thanks,
    Kash

    • Manokig's avatar
      Manokig
      Channel Surfer
      5 months ago

      Thanks for the reply. 

      why would the remote pair with the stick then if it isn’t compatible? And why would it work with it until the stick connects to wifi? 

      ive read many other threads on here about people having the same issues, also with the voice remote. 

      this seems to be a Roku issue, your answer isn’t satisfactory as it doesn’t address the issue. 

      • Boston_Bob's avatar
        Boston_Bob
        Channel Surfer
        5 months ago

        I am seeing the same thing.  The remote works totally fine until the wifi is connected, then it stops working and I have to access the Roku from my phone.