Forum Discussion

GRob1's avatar
GRob1
Reel Rookie
3 years ago
Solved

Remote stops working even with new batteries.

I have the same issue with the simple remote that came with the Roku Express 4k 3930x. The device was purchased in June 2022.  The remote was sitting on the dresser near the TV. It was not dropped ...
remotes
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, SiSiResoKlein 

    It's always great to see new users around here in the Roku Community.

    We understand that you're having an issue with your Roku remote that stopped working, and we appreciate your efforts in the attempt to resolve this. In our efforts to assist you, kindly follow the troubleshooting steps below to resolve the issue regarding your remote.

    Re-pair your voice remote to your streaming device

    Put your streaming device in pairing mode:

    1. Remove the power cable from your streaming device
    2. Wait at least 5 seconds
    3. Re-connect the power cable
    4. Wait for your streaming device to power on, and the Home screen to appear on your TV screen
    5. Within 30 seconds of seeing the Home screen on your TV screen, put your voice remote into pairing mode

    Put your voice remote in pairing mode:

    1. Press and hold the pairing button on your voice remote for 20 seconds. The status light should slowly flash green, stop, and then flash rapidly. When this happens, release the pairing button and your remote will restart.
    2. Press and hold the pairing button for 5 seconds, or until you see the status light begin to flash. If the light does not flash, charge your remote.
    3. Wait for 30 seconds while the remote establishes a connection with your streaming device.

    Once your streaming device and remote are connected, the pairing dialog will appear on your TV screen.

    Please keep us posted on how this works.

    Best wishes,
    Kash

TRBG's avatar
TRBG
Newbie
2 years ago

I am having the same problem. My remote won't work even with new batteries. The Roku possible channel appears on the TV but will not respond to the remote. I purchased the Roku Express on September 27th 2023. I would like to get the remote replaced. Please let me know how to do that. Thank you

RokuERey's avatar
RokuERey
Retired Moderator
2 years ago

Hi TRBG,

Welcome, and thanks for making your first post here in the Roku Community.

We're here to help. To better assist, please send us a PM with your shipping address along with your best contact phone number.

Thanks,

Rey

  • Kmrbethell's avatar
    Kmrbethell
    Newbie
    2 years ago

    Hi I am having the same problem with my 4k express and my stick but I already replaced my remotes and I have reset and paired them several times. Not sure what else to do?

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      2 years ago

      Hi, Kmrbethell 

      Thanks for posting, and welcome to the Roku Community.

      We're sorry to hear about the issue you've encountered, and we'd be more than glad to assist. Kindly check your inbox by navigating to the upper right corner with the "Mail" icon of your web browser interface since we'll be assisting you further.

      We hope to hear a response from you.

      All the best,
      Kash

  • SiSiResoKlein's avatar
    SiSiResoKlein
    Reel Rookie
    2 years ago

    Hello, my remote also randomly stopped working. I don’t think there’s an option to reset/restart our Roku system, but we did try different batteries as well and those didn’t seem to help either. 

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      2 years ago

      Hi, SiSiResoKlein 

      It's always great to see new users around here in the Roku Community.

      We understand that you're having an issue with your Roku remote that stopped working, and we appreciate your efforts in the attempt to resolve this. In our efforts to assist you, kindly follow the troubleshooting steps below to resolve the issue regarding your remote.

      Re-pair your voice remote to your streaming device

      Put your streaming device in pairing mode:

      1. Remove the power cable from your streaming device
      2. Wait at least 5 seconds
      3. Re-connect the power cable
      4. Wait for your streaming device to power on, and the Home screen to appear on your TV screen
      5. Within 30 seconds of seeing the Home screen on your TV screen, put your voice remote into pairing mode

      Put your voice remote in pairing mode:

      1. Press and hold the pairing button on your voice remote for 20 seconds. The status light should slowly flash green, stop, and then flash rapidly. When this happens, release the pairing button and your remote will restart.
      2. Press and hold the pairing button for 5 seconds, or until you see the status light begin to flash. If the light does not flash, charge your remote.
      3. Wait for 30 seconds while the remote establishes a connection with your streaming device.

      Once your streaming device and remote are connected, the pairing dialog will appear on your TV screen.

      Please keep us posted on how this works.

      Best wishes,
      Kash

      • SiSiResoKlein's avatar
        SiSiResoKlein
        Reel Rookie
        2 years ago

        I don’t have a voice pairing option, I think I have an older Roku device. Mine doesn’t even have volume buttons on it so I have to use a different tv remote for the volume. It still doesn’t work though and I don’t know what else to do.