Forum Discussion

momof3girls's avatar
momof3girls
Newbie
2 years ago

Remote stops working even with new batteries.

What can I do when the new remote and device came today and remote will not work with two different sets of batteries?

remotes

9 Replies

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi momof3girls

    A warm welcome here in the Roku Community!

    Thanks for reaching out to us for support. May we know if you've already paired your Roku remote to your Roku streaming device? Also, have you already set-up your Roku streaming device?

    Please let us know, and we'll continue to assist you further.

    All the best,
    Kash

      • RokuEuniceL's avatar
        RokuEuniceL
        Retired Moderator
        2 years ago

        Hi Swaggy01,

        Thanks for keeping us posted here in the Roku Community!

        We're glad to assist you with your problem with your Roku remote. We'd like to know more about it so we can further assist you. Please provide us with some details.

        • What Roku device are you using right now that you are having issues with? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV)
        • What type of Roku remote are you using right now? (universal, simple, voice remote, or voice remote pro)

        Meanwhile, you can check out this support article on how to fix your Roku voice or simple remote that is not working.

        We'll be waiting for your response, and let us know how it goes.

        Kind regards,

        Eunice

    • DJW47's avatar
      DJW47
      Newbie
      2 years ago

      Hello, I have the simple remote and it just stopped working. The Roku express is still on my TV, but the remote doesn't seem to connect , I've had for a while and it seemed fine then it slowly gave me problems connecting or changing channels then it just stopped. Thanks for reading this, CONFUSED.