Forum Discussion

realrobd's avatar
realrobd
Reel Rookie
4 years ago
Solved

Remote stops working even with new batteries.

This is strictly a remote issue.

If you look at the remotes infrared light with your phone's camera, you can tell when it's emitting light and when it is not.

Even with fresh batteries, the remote will stop working, intermittently.

This is also not a contact issue. Both ends of the batteries have positive contact.

This is an official Roku voice remote.

remotes
  • demsd's avatar
    demsd
    4 years ago
    realrobd wrote:

    This is strictly a remote issue.

    If you look at the remotes infrared light with your phone's camera, you can tell when it's emitting light and when it is not.

    Even with fresh batteries, the remote will stop working, intermittently.

    This is also not a contact issue. Both ends of the batteries have positive contact.

    This is an official Roku voice remote.

    Those voice remotes are utter garbage, IMO. I have two Roku Ultra 4670Xs. The first remote worked fine for about 10 months, then started crashing the device when using earphones, then stopped pairing. The second remote worked fine for about a few months, then started crashing the device when using earphones. I ended up having to use the Roku app on my phone.

45 Replies

Replies have been turned off for this discussion
  • Tivoburkee's avatar
    Tivoburkee
    Community Streaming Expert
    4 years ago

    A Roku Voice remote if paired to Roku correctly it wouldn't emit IR commands but RF ones instead, so the camera wouldn't pick the RF commands. 

    • realrobd's avatar
      realrobd
      Reel Rookie
      4 years ago

      Well, it does emit infrared and when it does, that's the only time it works.

      This then points to the infrared and radio frequency not being mutually exclusive. That of course is irrelevant to the consumer.

      Just another cheap product Roku is willing to put their name on, yet not stand by it.

       

      • Tivoburkee's avatar
        Tivoburkee
        Community Streaming Expert
        4 years ago

        Roku wifi voice remotes when not paired to given Roku, or if the Roku is unplugged, it would emit IR signals for Roku commands.

  • Dollar's avatar
    Dollar
    Newbie
    3 years ago

    Read a lot about batteries. Considered development used Japanese mfg batteries where fine level attributes probably vary from US elements and process. 

    I put one Duracell and one Energizer and the remote works perfectly. Essentially I considered this maneuver simple error dampening attributes.

    good luck!

  • demsd's avatar
    demsd
    Roku Guru
    4 years ago
    realrobd wrote:

    This is strictly a remote issue.

    If you look at the remotes infrared light with your phone's camera, you can tell when it's emitting light and when it is not.

    Even with fresh batteries, the remote will stop working, intermittently.

    This is also not a contact issue. Both ends of the batteries have positive contact.

    This is an official Roku voice remote.

    Those voice remotes are utter garbage, IMO. I have two Roku Ultra 4670Xs. The first remote worked fine for about 10 months, then started crashing the device when using earphones, then stopped pairing. The second remote worked fine for about a few months, then started crashing the device when using earphones. I ended up having to use the Roku app on my phone.

  • Leovasckes's avatar
    Leovasckes
    Reel Rookie
    4 years ago

    I looked with my phone, and nothing, no light coming, I bought 8 new batteries and no one works. 

  • zebramidge's avatar
    zebramidge
    Reel Rookie
    3 years ago

    Okay. Same problem here. Remote batteries died. Tried several pair of verified new batteries, the remote will not connect with my roku streaming stick. Model #3800X.# Everything worked fine before the batteries died. Sometimes I get a message that my remote firmware is being updated, but still nothing. Every once in a while, the remote will work briefly for some reason I haven't determined, and then it fails again and will not connect with the stick. I have another roku device and the newly-dead streaming stick remote will not work or pair with that device either. This equipment is not that old or has not been used extensively. Totally unacceptable performance. Roku techs, please advise.

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      3 years ago

      zebramidge

      Thanks for the post.

      Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

       

      Thanks,
      Danny