Forum Discussion

zilongur's avatar
zilongur
Newbie
11 months ago

Remote Stopped Working please help me

So I have a TCL Roku TV, and one day I accidentally broke the battery cover. The remote still worked perfectly fine, just the back would slide off easily.

That led to me buying an off-brand replacement. That one ended up starting to go out on me the other day, so I went back for the remote that came with the tv, and it doesnt work at all now.

It literally just sat in my drawer untouched since I got the off-brand remote, so what could cause it to just stop working?

remotes

1 Reply

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    11 months ago

    Welcome, and thank you for posting here in the Roku Community, zilongur!

    Thanks for reaching out. We'd be more than happy to help you find the best resolution so you can get back on streaming and control your TCL Roku TV.

    In this case, it might be possible that your old remote has been unpaired to your TV. Have you tried changing its batteries and using it again to see if this makes any difference? Use the following steps to replace the batteries in your remote with a new matching pair.

    1. Locate a new matching pair of batteries
    2. Remove the battery cover on the back of your remote
    3. Remove both batteries from the battery compartment
    4. Insert the negative (-) end of the new battery first and then gently push the positive (+) end until the battery clicks into place
    5. Repeat the previous step to install the second battery
    6. Put the battery cover back on your remote

    Furthermore, if the issue persists, and since you mentioned that you accidentally broke the battery cover, this remote might need a replacement. We suggest purchasing a remote directly from TCL or from our website: Roku TV Remote

    Hope this helps!

    Best regards,
    Carly