Forum Discussion

CO24's avatar
CO24
Reel Rookie
2 years ago
Solved

Remote stopped working even with new batteries

My simple roku remote just stopped working. It's the simple version, which means it should just be a change of batteries. However, it's not working at all even after I've changed the batteries. Any other ideas? 

remotes
  • RokuJharra-Q's avatar
    RokuJharra-Q
    9 months ago

    Hi Ken24, thank you for joining us here in the Roku Community!

    We appreciate you bringing this issue to our attention. Have you tried resetting your Roku remote by following these troubleshooting steps?

    You can reset your Roku remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds. After doing so, pair it again.

    In the meantime, please consider using our Roku mobile app for temporary and backup remotes. For detailed instructions, please refer to our dedicated support article: How to use the Roku mobile app.

    Hope this helps!

    Best regards,
    Jharra

15 Replies

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    2 years ago
    • Be sure you have the batteries inserted in the orientation shown inside the battery compartment.
    • Test whether the remote is issuing infrared signals in the first place by pointing the remote at a digital camera (one in a phone or tablet will do) and viewing the top end of the remote in the camera view screen while pressing various remote keys.  If the remote is working, you should see key presses produce a glow on the end of the remote.
    • It's possible the problem is with the Roku unit, not the remote.
    • CO24's avatar
      CO24
      Reel Rookie
      2 years ago

      Thanks! The batteries are in correctly and I'm not seeing any lights when pressing buttons. Perhaps it just needs to be replaced. Roku is working on my TV if I use the phone app, so I'm guessing the remote just died (although I haven't had it all that long). Thank you!

      • atc98092's avatar
        atc98092
        Community Streaming Expert
        2 years ago

        Just to state the obvious, there's nothing blocking the front of the Roku player so the remote signals can be seen by it, right? The simple remote uses Infrared light that requires a direct line of sight between the Roku and the remote.