Forum Discussion

lauren21's avatar
lauren21
Reel Rookie
2 years ago

Remote stopped working after last update

My remote (basic) suddenly stopped working after the last update. I've followed all the advice online but nothing's worked (including new batteries, knew it wouldn't be that obviously because it was ...
remotes
slp101's avatar
slp101
Reel Rookie
2 years ago

I'm also using the remote that you described, but not via CEC. Also Sony TV's but with no CEC option. I did notice some intermittent, erratic behavior when controlling the volume. Power and mute seem to be normal. I'd suggest that you switch to IR (vs. CEC) with your TV (at least for now).

jamesutz's avatar
jamesutz
Streaming Star
2 years ago

I switched to using IR for the TV Remote control setup, per the suggestion, and got it working again.  Looks like something in the v13.0.0 update has broken the unit's CEC method of TV control.

  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    2 years ago

    Hi Community users!

    Thanks for sharing additional information regarding the issue.

    To investigate your devices further, can you please provide us with your current software version and a Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)? If possible, you may use your other available Roku remote.

    Please keep us updated.

    All the best,
    Janadee