Remote stopped working after last update
My remote (basic) suddenly stopped working after the last update. I've followed all the advice online but nothing's worked (including new batteries, knew it wouldn't be that obviously because it was ...
Forum Discussion
I have two Roku Ultras of different vintages. They are connected to identical Sony TVs. I am using Roku Voice Remotes with TV Controls. After the Roku update to Software Version 13.0.0 on the morning of 5/25, both remotes have lost the ability to control the TV Power and Volume. These remotes were both using the CEC Setup Method for TV Control.
I'm also using the remote that you described, but not via CEC. Also Sony TV's but with no CEC option. I did notice some intermittent, erratic behavior when controlling the volume. Power and mute seem to be normal. I'd suggest that you switch to IR (vs. CEC) with your TV (at least for now).
I switched to using IR for the TV Remote control setup, per the suggestion, and got it working again. Looks like something in the v13.0.0 update has broken the unit's CEC method of TV control.
Hi Community users!
Thanks for sharing additional information regarding the issue.
To investigate your devices further, can you please provide us with your current software version and a Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)? If possible, you may use your other available Roku remote.
Please keep us updated.
All the best,
Janadee
