Remote stopped working after last update
My remote (basic) suddenly stopped working after the last update. I've followed all the advice online but nothing's worked (including new batteries, knew it wouldn't be that obviously because it was ...
Forum Discussion
The same thing happened to the remote for one of my 3 streaming sticks in 2021 after an OS update. Nothing that I tried, or that Roku ever suggested, corrected the issue. I ended up using the Roku app on my phone for a year until the streaming stick itself died after only 3 years in service. I did not replace it with another Roku. The other 2 Rokus still work, but I have to take the batteries out of one of the remotes or the batteries only last about 10 or 15 days before they need replacing. But the third remote works fine.
Re: SW version #13.0.0 - build #24057
It's very important to note that, although my remotes (I have three Ultra 4640's) didn't stop working entirely, the most recent "build" (that was downloaded to my three boxes all within the past week) has definitely broken the proper functionality of these remotes (all three)! Extremely glitchy on the home page! Trying to use the navigation buttons results in various erratic behaviors! It will work, then not work, then work again, then not work again! You'll navigate 2-3 steps and then it'll freeze and require several pushes. Then, instead of moving one position, it'll move 3-4. It's a real nightmare! I've personally never experienced anything this bad (in terms of erratic remote functionality) in the many years I've been using Roku boxes. This occurred immediately after the last "build" (#24057) was pushed out to my boxes.
.....and yes, I've tried everything! Including testing a variety of Roku remotes that I have on hand. It's not the remotes. It's how the boxes are processing the commands from the remotes.
I experienced the same issue when trying to navigate on the Home Screen after the update to OS 13 Build 24057. I press the down button once but it jumps down two spaces instead. Then it will stop doing it, then suddenly do it again.
Thanks for another glitchy update Roku! How about you spend time testing these updates properly before forcing releases on us!
Also thanks for never allowing us to downgrade back to the previous OS or build when new ones cause problems. You guys are doing a real bang up job over there at the Roku engineering department!
Let's see how long this takes to fix.
The 2 remaining Roku streaming sticks that I have exhibited the same behavior that slp101 described. I seem to have gotten them to recover by repeatedly rebooting them and checking for OS updates. Of course, there weren’t any, but after several attempts the devices started to respond to the remotes. Keeping my fingers crossed…
I attempted numerous reboots and update checks, to no avail. It wouldn't surprise me if the problem rears it's ugly head again in your situation. I've experienced times when the remote was acting normally, but that was only short term. I even took it a step further and reset one of my boxes. A complete waste of extra time, as it accomplished nothing! Hopefully, it's another "oops" and they'll resolve this nonsense quickly! I'm referring to it as another "oops", since for whatever reasons, whenever they push out these updates, they're always followed up with new "builds" (which I refer to as course corrections). It's clear that they're not doing their due diligence and we're all beta testers for their (questionable) updates! I hadn't noticed any issues with the previous "build" and I'd be curious as to what exactly they're attempting to accomplish with these various updates (other than breaking things in the process)?
