Remote skips or jumps over multiple channels

Hi NoHelmet,

Greetings and welcome to the Roku Community!

We understand that you're experiencing an issue with the skipping interface, and we're sorry about the trouble. Have you tried performing a system restart to see if it resolves the issue? If not, we recommend doing so. To do this, go to Settings > System > System Restart.

Please keep us posted on how it works.

All the best,
Kash

Bluya76 thanks for posting about the issue happening again.  This was actually a major clue, as it gave a more precise timing for how long this issue takes to re-occur  We have identified a root cause for the issue now, and expect most users affected by it are using devices that have gone without restarting for 50 days or more. 

If you are seeing this problem, please RESTART your device.  You can do that through the settings menu or just by unplugging it from power for a few seconds.

There may be other related issues that have similar symptoms, but the main problem is now understood.

I can't talk about when a fix will be deployed, but the input of the users here in posting about reproductions of the problem has been invaluable.  Thank you all for your help.

We appreciate you for joining us here at the Roku Community, jayhawk_1995!

We sincerely apologize for the inconvenience this may have caused you. No worries! Our Support team would be more than willing to sort this out for you. Kindly keep your lines open and check your email from time to time for updates. 

Feel free to reply to this thread if you need further assistance regarding this matter or create a new thread for different concerns. We'd be more than willing to listen and take action, as your satisfaction and convenience are what we aim for.

Kind regards,
Carly

Hi Vgatkinson1,

Greetings!

Thanks for sharing this information with us, and we understand that you're having the skipping tile issue. Here are some workarounds to resolve the issue.

• System restart - navigate to Settings > System > Power (skip if no sub-menu) > System Restart.
• Unplug your Roku device for 1 minute, then plug it again once more.

We hope this works!

All the best,
Kash

Hi Community users!

Thanks for posting here in the Roku Community!

We appreciate you for flagging this to us. The known skipping tile channel is often solved by performing a system restart by navigating to Settings > System > Power (skip if no sub-menu) > System Restart.

If this issue is not solved by performing a system restart, we want to assure you that our team is currently working on this issue for a total fix. 

We appreciate you bearing with us in the meantime.

All the best,
Kash

Thanks for posting, Vgatkinson1.

We sincerely regret any inconvenience this may have caused you. We also appreciate you for trying to troubleshoot your remote. 

No worries! Our Support team has already been informed about your concern and will further assist you with this. Kindly keep an eye on your emails, as they will reach you there. In the meantime, we're grateful for your patience and understanding. 

Aside from this, let us know if there's anything else we can be of assistance with, or feel free to create a new thread for different concerns. 

Kind regards,
Carly

Hi, Community users.

Thanks for providing an update regarding this issue.

For this issue, we recommend performing a system restart as a workaround. To do this, navigate to Settings > System > Power (skip if no sub-menu) > System Restart. 

After this, kindly observe if you notice any improvements with the issue.

Keep us posted on what you find out.

All the best,
Kash

Repairing the remote worked for me. I was getting double and triple entries the past couple weeks, and it got increasingly worse/frequent. Just did a repair and all is well, for now.

Hey Community,

If you're experiencing your Roku Remote causing navigation through the Roku home screen to skip or hop over multiple channel tiles simultaneously, we understand how frustrating that can be.

To address this issue, we recommend trying the following steps:

1. Restart Your Roku Device: Navigate to Settings > System > Power > Restart. This should resolve the issue you are experiencing.

Note: We'll mark this post as solved for visibility and as a reference for other users.

Please let us know if the problem persists despite attempting the above steps. Feel free to provide any additional information to help our team investigate further. Don't forget to include the serial number of your Roku device that is paired/used with your Roku Remote for more targeted assistance.

Thanks for your cooperation, and we're here to help resolve any ongoing issues you encounter!

Best regards,
Roku Community Team