Forum Discussion

Chik2014's avatar
Chik2014
Reel Rookie
3 years ago
Solved

Remote skipping multiple options when only pushing button once

When I try to use the over and up and down buttons on my Roku simple remote, it is skipping and jumping. I’ve tried replacing the batteries and it’s not working. It is connected to our TV via HDMI. This just started happening on both our upstairs and downstairs remotes. 
roku model number:3920X

SN: K4208C176854

remotes
  • RokuJohnB's avatar
    RokuJohnB
    3 years ago

    Hi Chik2014 Westeagle,

    Thanks, and welcome to the Roku Community!

    We understand how important it is to have a working remote when using your Roku device or TV. Help is here. Please try these troubleshooting steps below:

    1. Press Home on your Roku remote.
    2. Scroll and select Settings.
    3. Select System.
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System Restart.

    If the issue still persists, please try to unplug your Roku device and TV for 3 to 5 minutes. In addition, plug it back in.

    Please keep us posted on what you find out.

    Best regards,

    John

4 Replies

Replies have been turned off for this discussion
  • Westeagle's avatar
    Westeagle
    Reel Rookie
    3 years ago

    Same problem here, I have issues with Philo on both my Roku ultra and my Roku TV. Same problem on both. When I push the arrow key on the remote, it scrolls all the way as far as it can go. When I push fast forward to skip a commercials it skips to the next episode. This makes Philo unusable,

    • Westeagle's avatar
      Westeagle
      Reel Rookie
      3 years ago

      I've had this issue all summer. Philo acts like they have never heard of it.

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    3 years ago

    Hi Chik2014 Westeagle,

    Thanks, and welcome to the Roku Community!

    We understand how important it is to have a working remote when using your Roku device or TV. Help is here. Please try these troubleshooting steps below:

    1. Press Home on your Roku remote.
    2. Scroll and select Settings.
    3. Select System.
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System Restart.

    If the issue still persists, please try to unplug your Roku device and TV for 3 to 5 minutes. In addition, plug it back in.

    Please keep us posted on what you find out.

    Best regards,

    John

    • RokuJharra-Q's avatar
      RokuJharra-Q
      Retired Moderator
      12 months ago
      Hi Community Users,
       
      We are locking this thread because the information may need to be updated.
      If you are still experiencing issues related to the original topic, here are a few steps you can take:

      1. Search the Community: Explore the Roku Community forums. You might find another thread addressing the same problem with more current information.
      2. Start a New Thread: If you cannot find an existing thread that matches your issue, please create a new one!
      We are here to help.

      Thank you,
      The Roku Community Team