Forum Discussion

JohnBoy2's avatar
JohnBoy2
Reel Rookie
2 years ago
Solved

Remote scrolling non-stop in certain apps.

This malfunction seems to be only addressed in PM's and the only posts I've seen are 2020. Has the issue been resolved?
remotes
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi AnnC1955,

    Greetings!

    We appreciate you for sharing your concern here in the Roku Community. Have you already tried performing a system restart? If not, we recommend doing so since this is the common workaround for this. Just simply navigate to Settings > System > Power (skip if no sub-menu) > System Restart. After this, you can also unplug your Roku device from the power outlet for 30 seconds to 1 minute, then plug it again.

    Kindly check to see if you notice any difference. 

    We hope this works.

    All the best,
    Kash

RokuERey's avatar
RokuERey
Retired Moderator
2 years ago

Greetings JohnBoy2,

Welcome to the Roku Community!

We're happy you're here, so we can help you in any way we can. We'd like to ask a few questions to better grasp the situation. What Roku remote do you have a simple or voice remote? Could you elaborate on the issue you are seeing? What troubleshooting steps have you taken so far to try to resolve the issue?

More information will allow us to better assist you.

Regards,

Rey

AnnC1955's avatar
AnnC1955
Newbie
2 years ago

Simple remote

from Home Screen after selecting app.. ie..infinity… goes there but keeps scrolling by all my channels