Forum Discussion

JohnBoy2's avatar
JohnBoy2
Reel Rookie
2 years ago
Solved

Remote scrolling non-stop in certain apps.

This malfunction seems to be only addressed in PM's and the only posts I've seen are 2020. Has the issue been resolved?

remotes
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi AnnC1955,

    Greetings!

    We appreciate you for sharing your concern here in the Roku Community. Have you already tried performing a system restart? If not, we recommend doing so since this is the common workaround for this. Just simply navigate to Settings > System > Power (skip if no sub-menu) > System Restart. After this, you can also unplug your Roku device from the power outlet for 30 seconds to 1 minute, then plug it again.

    Kindly check to see if you notice any difference. 

    We hope this works.

    All the best,
    Kash

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  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Greetings JohnBoy2,

    Welcome to the Roku Community!

    We're happy you're here, so we can help you in any way we can. We'd like to ask a few questions to better grasp the situation. What Roku remote do you have a simple or voice remote? Could you elaborate on the issue you are seeing? What troubleshooting steps have you taken so far to try to resolve the issue?

    More information will allow us to better assist you.

    Regards,

    Rey

    • JohnBoy2's avatar
      JohnBoy2
      Reel Rookie
      2 years ago

      I have a Roku Express with a simple remote. The problem developed suddenly. When I access apps such as The apps such as Roku Channel, FreeVee, Tubi and push the up/down, left/right arrow on my Roku remote it doesn't advance to the next selection, but continues to scroll after I've let up on the button. In some other apps such as YouTube, Kanopy it's not an issue. I've tried the fixes suggested by other users. 1). I've replaced the batteries in the  remote 2). Removed the batteries, unplugged the TV for several hours, plugged it back in and returned the batteries to the remote; all unsuccessful. Grateful for any suggestions.

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        2 years ago

        Hi JohnBoy2 Ssbaxter,

        Thanks for keeping us posted!

        We understand that you're having a problem with the Roku remote. We would be more than happy to look further into this issue, but we will need more details. Can you please provide us with the following information:

        • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
        • Does this issue occur on a specific channel? If so, what channel and what version or build is it? (This can be found by selecting the channel on the Home screen and pressing the * button.)
        • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
        • Steps to reproduce the issue you are seeing

        Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

        Thanks,

        John

    • Ssbaxter's avatar
      Ssbaxter
      Reel Rookie
      2 years ago

      Im also having this issue with multiple Roku Tvs in my home. Spectrum, Tubi, Prime, Hulu, Youtube, HBO are all doing it when trying to browse.

      • JohnBoy2's avatar
        JohnBoy2
        Reel Rookie
        2 years ago

        Miraculously Roku Express is functioning properly now. I'm not sure how this happened, but after I received a response from a Roku expert in this chat group, the uncontrolled scrolling ceased (mostly).  I wonder if my issue was solved through my Roku account on their end? It's a mystery.  My advice is to create a post as a new issue in this chat group. Though the issues are similar, the fix may be unique. 

    • AnnC1955's avatar
      AnnC1955
      Newbie
      2 years ago

      Simple remote

      from Home Screen after selecting app.. ie..infinity… goes there but keeps scrolling by all my channels