Tried to contact Roku but agent support is not available for 4K unit. Do I need to buy another remote? Current unit is 6 weeks old. All other functions seem to work. Remote right arrow next to OK button needs to be close to receiver and requires firm pressure to function

Same issue here. Been deteriorating for a while and now is virtually unusable. How do we get a replacement or get it repaired as per the threads on here it seems to be a common issue. 🙁. Mine is a voice remote.

Hi Community users, Greetings from the Roku Community! We regret to hear about this and we'll be glad to assist you with your problem with your Roku remote. Kindly send us a private message so we'll be able to proceed with the necessary steps to address this. To message us, select the name of a user. Once redirected to the profile, select the option "Send this user a private message" and provide us with your current shipping address, type of remote (simple, voice, or voice pro), and phone number.We look forward to hearing from you.Kind regards, Eunice

Hi ScottCunningham, Thanks for the quick response. The name of the user should be found by clicking my username or a Roku employee's name. Once done, you should be able to send us the information so we can further assist you. We'll be anticipating it. Kind regards, Eunice

Precisely same problem -- right arrow button increasingly difficult to activate, pressing hard, multiple times SOMETIMES works. All other buttons fully operational. Tried all advice offered here, no success. Would welcome guidance on how to replace the remote.

Right now my Dad is using TWO remotes that are failing with different buttons to create a pseudo-single remote. He has a streaming stick. The second remote is less than 6 months old. I opened up a third Roku remote control he had been using to failure and it was full of grease from the degrading "conductive rubber"(?). It was like the sticky goop that an Alien drools. Cleaning out the grease didn't work. I even have the repair buttons from p1repair.com, but they don't appear to work.He has a tendency to mash down hard on the buttons. I think this accelerates the deterioration. However, there is no excuse for this. It's just Roku cheap-skating the button parts in the remote. A remote with *fewer* (=> simpler => elegant) buttons means the buttons need to be *more* durable than what you would have on other remotes.Right now I am looking for a remote control NOT made by Roku that works with Rokus. I am also going to see if I can dig up one of my old Rokus because I suspect the older remotes are better. It probably won't be compatible, but I want to open it up and see what is inside. In my experience original designs are often better engineered. Subsequent generations are trying to get the UMC (Unit Manufacturing Cost) down, and you get lower quality over time.cfg83

Remote right arrow next to OK button functions poorly

23 Replies

Btripp00
Channel Surfer
2 years ago
Same issue here. Been deteriorating for a while and now is virtually unusable. How do we get a replacement or get it repaired as per the threads on here it seems to be a common issue. 🙁. Mine is a voice remote.
cfg83
Streaming Star
2 years ago
Right now my Dad is using TWO remotes that are failing with different buttons to create a pseudo-single remote. He has a streaming stick. The second remote is less than 6 months old.
I opened up a third Roku remote control he had been using to failure and it was full of grease from the degrading "conductive rubber"(?). It was like the sticky goop that an Alien drools. Cleaning out the grease didn't work. I even have the repair buttons from p1repair.com, but they don't appear to work.
He has a tendency to mash down hard on the buttons. I think this accelerates the deterioration. However, there is no excuse for this. It's just Roku cheap-skating the button parts in the remote. A remote with *fewer* (=> simpler => elegant) buttons means the buttons need to be *more* durable than what you would have on other remotes.
Right now I am looking for a remote control NOT made by Roku that works with Rokus.
I am also going to see if I can dig up one of my old Rokus because I suspect the older remotes are better. It probably won't be compatible, but I want to open it up and see what is inside. In my experience original designs are often better engineered. Subsequent generations are trying to get the UMC (Unit Manufacturing Cost) down, and you get lower quality over time.
cfg83
RokuJanadeeK
Retired Moderator
2 years ago
Hi ScottCunningham and Btripp00,

Thanks for bringing this to our attention. We're sorry for this experience.

Could you confirm if only the right arrow button is not working on your remote? Also, have you tried changing the batteries with fresh ones and trying again? Lastly, could you provide us the device ID of the Roku device that this affected remote pairs with?

Please keep us informed.

Regards,
Janadee
- Btripp00
  Channel Surfer
  2 years ago
  Yes just the purple right arrow is not working.
  
  Yes I have tried new batteries.
  
  SN: S0HCK2DCSTV2
  Model 3941X2
  
  Is that the info you need?
RokuJohnB
Community Moderator
2 years ago
Hi Btripp00,

Thank you for posting here in the Roku Community!

We understand you're having a problem with your Roku remote. We're happy to assist you further. Please try these steps below:

Press the Home button on your Roku remote.

Scroll and select Settings.

Select Remotes & Devices.

Select Remote.

Choose your voice remote from the list and select Set up remote for TV control.

Follow the on-screen prompts to complete the process.

If the problem still continues, please let us know.

All the best,

John
- Btripp00
  Channel Surfer
  2 years ago
  Hi John. I did the above steps and yes the issue with the purple right arrow still exists.
  - RokuJohnB
    Community Moderator
    2 years ago
    Hi Btripp00,
    
    Thank you for keeping us informed!
    
    For us to proceed with the appropriate action to resolve this, could you please send us a private message with your current shipping address and phone number?
    To send a private message:
    
    Sign in to the community.
    
    Click the message count or envelope icon to go to your Private Messages Inbox.
    
    Click Compose New Message.
    
    Enter the recipient's name in the Send to area.
    
    Note: Depending on your role in the community, you might be able to send a message to a group of users based on their role or rank in the community. If so, you can choose a role or a rank.
    
    Enter the subject for the message in the Message Subject area.
    
    Type the reply in the Message Body editor.
    
    Click Send Message.
    
    You can look for the messages you've sent in the Sent tab.
    
    To learn more about how to send a private message, click this Community link: Help - Roku Community
    We'll be anticipating it!
    
    Thanks,
    
    John

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Remote right arrow next to OK button functions poorly

23 Replies

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