I have a problem with two of my Roku devices. I purchased 5 Roku Streaming Sticks and 1 Roku Ultra.
On one of the Streaming Sticks the right arrow button has to be pressed very hard and will then only work inadvertently. Sometimes jumps two spots at once. Everything else on the two remotes works fine. On my Roku Ultra, the same thing is an issue with that remote. The right arrow button has to be pressed very hard and only moves after much frustration.
These are both almost completely new remotes. I am an engineer and have done everything that has been suggested before calling, chatting, or asking for help. I have changed batteries, reset the remotes, disconnected all the cables, etc. I have also read all the blogs and know this is a design issue or else the right arrow key/button is faulty. Please help me get my two device remotes replaced. Thank you.