Remote Right arrow button
The remote right arrow button stopped working on 2 of 3 of the remotes I have. I have replaced the batteries in them, reset the Roku devices, selected forget the remotes and paired them again and not...
Forum Discussion
Get a toothpick an some rubbing alcohol dip toothpick in alcohol and use it to clean button go in to sides an around button some dirt probably got stuck and is causing issue also u can get roku remote app in playstore free remotes cost like 5 bucks on Amazon i bought a few for emergencies
I have also had a problem with the right arrow key not working after approximately a month. I see it is a common problem. I tried all the trouble shooting steps. I also spent a half an hour chatting with someone then clicked on something and lost the person after I gave a serial number. I just want to know how to get a new remote.?? This has been a huge inconvenience for a long time. I knew it would take a long time to get it resolved and was dreading having to contact Roku because I knew it would take a long time.
Hi JGP97,
Greetings from the Roku Community! We appreciate you taking the time to bring up this particular issue with us.
We see that you're having trouble with the right arrow key of your Roku remote. We apologize for the inconvenience. We are more than happy to assist you further with this issue that you are having with the remote.
Please check your inbox since we have sent you a private message.
Looking forward to your response.
Regards,
BernieHi bernie my mother uses a roku i bought for her but her right arrow button also stopped working please can u send me a new remote there are no walmarts near me its a 4k stick roku and a voice remote many thanks Roger
Im on my third replacement and it has also now started not responding to the right arrow!! Roku! what is going on???
Hi tilghmac,
Thanks for sharing your report about this here in the Roku Community!
We'd be glad to assist and already dropped you a PM about this.
Regards,
ReyI have a problem with two of my Roku devices. I purchased 5 Roku Streaming Sticks and 1 Roku Ultra.
On one of the Streaming Sticks the right arrow button has to be pressed very hard and will then only work inadvertently. Sometimes jumps two spots at once. Everything else on the two remotes works fine. On my Roku Ultra, the same thing is an issue with that remote. The right arrow button has to be pressed very hard and only moves after much frustration.
These are both almost completely new remotes. I am an engineer and have done everything that has been suggested before calling, chatting, or asking for help. I have changed batteries, reset the remotes, disconnected all the cables, etc. I have also read all the blogs and know this is a design issue or else the right arrow key/button is faulty. Please help me get my two device remotes replaced. Thank you.
