Is there any way to get a replacement? I prefer not to buy one as the remote is new.
Thanks!!
Hi Petruskm,
Thanks for reaching out, and welcome to the Roku Community.
We'd be more than happy to assist you with this, and we'd want to gather more information for us to proceed with your request. Please send us a private message here in the Roku Community.
We look forward to hearing back from you.
All the best,
Kash
I am having the same issue, thus us now the 2nd voice remote I’ve purchased n 2 months that the right arrow button no longer works. Do you have a suggestion or can you please replace? I’m very frustrated.
Hi, Greeneacre
Welcome to the Roku Community.
Thanks for letting us know about this. May we know what specific Roku remote you are having issues with? We'll forward this information to our Support team once we have these details.
Please keep us posted.
All the best,
Kash
I am having the same issue. Replaced batteries and unplugged tv, etc. still not working.
I downloaded remote app for my phone. Roku was useless.
Hello,
I am experiencing the same issue with my Roku streaming stick 4K. It was just purchased a year ago and a I’ve been experiencing this issue for the past few weeks. It is extremely frustrating to not be able to view content because of the remote issue. Please advise if it’s possible to get a replacement. Thanks
Hi, mbahl
Thanks for posting, and welcome to the Roku community.
We appreciate you for sharing this with us, and your concern has been forwarded to our Support team who'll be taking care of things from here.
Your patience and understanding are greatly appreciated.
All the best,
Kash
That’s my exact same situation. This is a new streaming stick and remote acts worn out. I would like a replacement as well
Hi, Christi56
Greetings and welcome to the Roku Community.
We appreciate you for reaching out for support here, and we're glad to help. We've sent you a PM here in the Roku Community and kindly check your mail.
Thanks,
Kash
RokuTakashi Did you see my recent comment here (which may have been what Christi56 was referring to)?
I'm curious about these PMs that other people are receiving.
My remote needs to be replaced. I have tried all suggestions to fix it but it doesn’t work. I need a replacement but can’t find how to return it on the ROKU WEBSITE.
THE SERIAL NUMBER IS SOHAK2CTYEN9.
Hello! Mckim,
It is our pleasure to welcome you here in the Roku Community!
Thank you for reaching out to us about your Roku remote. We're pleased to assist.
If you believe your Roku product is malfunctioning or wish to return your order for a refund, you must first request a Return Material Authorization (RMA) number. Before you submit a refund or replacement request, it is essential to understand the process details described in this article. Step-by-step instructions for returns and warranty replacements
Please keep us posted on what you find out; we will happily continue assisting you further. We look forward to hearing back from you.
Thanks,
Arjiemar
I would gladly send you the remote. But I need a replacement first. Please send a replacement with a return shipping label for the current one.
thank you
Hello, this is the same problem I am having with both my remotes and I have replaced one but the problem comes back.
Welcome and thank you for posting here in the Roku Community, Douggiie.
We appreciate you reaching out for support. No worries! We're here to find you the best resolution possible.
As we checked, you have multiple Roku streaming devices/TVs linked to your account. May we know if this happened to all of your remotes? If not, kindly specify what type of Roku remote this is so we can assess the situation better.
Also, kindly try to press and hold the Back and Home buttons simultaneously for about 30 seconds to reset it. After doing so, re-pair it again to see if this helps.
Please let us know how it goes and we'll continue assisting you from there. We'll be anticipating your response!
Best regards,
Carly
I am here for the same exact reason. I purchased a Roku 4k stick for my parents a few months back. The remote right button has to be pressed hard since day one. When I learned this I swapped remotes so they don't have to deal with the issue and I could go through Roku support for warranty replacement after I checked and tried what I could.. Then I saw your post.
What happened?
I have been going back and fourth with agents from Roku. Iv been asked several times what the issue is and for my shipping address and number. Iv yet to get anyone to actually do something, such as replace the remote. 😔
Hello, I have two Roku Remotes that have the same problem and believe they are registered with Roku under living room-Master bedroom Remotes. I don't know if replacing the remotes will work but will be willing to give it a try.
Hi Community users,
Thanks for sharing your reports about this and we'd be more than happy to assist you with this.
Please send us a PM with your shipping address along with your best contact phone number. We'd be able to assist you from there.
We look forward to hearing back from you.
Thanks,
Rey
Hello everyone,
I just wanted to say thank you to Roku for responding to my problem with the remote for the streaming stick. I have received a new remote and I am so happy to be able to watch my Roku and change channels again!! It works great! Thank you Roku
sincerely grateful
cfinley
I have a Roku device less then 1 month and the right arrow on the remote DOES NOT WORK ! I've already tried replacing the batteries. Please send a new remote. Thank you!
A warm welcome here in the Roku Community, jeffcole!
We appreciate you for bringing this to our attention. No worries! We're here to find you the best resolution possible.
In this instance, kindly send us a PM together with the serial number of the device your remote is connected to. To send a PM, kindly select my username, View Profile, and on the right side of the page, select Send this user a private message.
We'll be waiting!
Best regards,
Carly
I cannot find the username. The arrows DO NOT WORK!!!
Model # WR002
Please replace immediately. I have had Roku less then 1 month....extremely frustrating!
Hi jeffcole,
Thanks for keeping us posted here in the Roku Community!
For us to proceed with the appropriate action to resolve this, please send us a private message with your current shipping address, phone number, and the type of Roku remote (simple, voice, or voice pro).
To send a private message:
To learn more about how to send a private message, click this community link: Help: Roku Community
We'll be anticipating it!
Thanks,
Eunice
Well, I needed the new Roku anyway, since my old remote wore out. The right arrow stopped working at all, so it was trash, and a new remote cost almost the same as a new Roku. I'll probably end up paying for Apple for a while and just binge the shows I want to see. I do wish they were clearer about the time limitation on that offer, though.
Hi JohnL56,
Thank you for posting here in the Roku Community!
We understand you're having a problem with the Roku remote since the right arrow button is not working. We would be pleased to help you further. Please attempt the troubleshooting procedures I mentioned above to see if it resolves the problem you're experiencing.
Kindly report back to us on the outcome.
Thanks,
John
@Roku i am having the same problem with my Roku 4k+ express remote… just the right arrow button does not work. I have tried all the troubleshooting instructions in this thread.
Thank you for posting here in the Roku community, cckincaid!
We understand that you're experiencing an issue with the right arrow button on your Roku remote, and we'd like to take a closer look at this problem. To start, could you please try resetting your remote?
