Forum Discussion

Patrice1's avatar
Patrice1
Newbie
3 years ago

Remote randomly scrolling around it won’t lock in.

I can’t get my remote to type in a password for one of my sign in streaming services.  It just keeps scrolling around.  It won’t lock into a letters or symbols so I can enter my password. 
remotes
Lesliem's avatar
Lesliem
Newbie
3 years ago

Same issue here. Continously scrolling and flipping through channels we don't get. Changed batteries on remotes, unplugged for 30+ minutes, cables secure, flashing bluish light sometimes purple light. This is hardly "happy streaming"! We have a remote express 3930x and according to their website it was updated to OS 12. Have they intentionally changed some versions to make them obsolete to get us to buy new remotes?

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    3 years ago

    Hi Lesliem,

    Welcome to the Roku Community!

    We understand that you're having a problem with the Roku remote since it keeps scrolling and flipping through the channels that you wanted to choose. Help is here. Did you try to restart the Roku device? If the issue still persists, can you please provide the following information:

    • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
    • Does this issue occur on a specific channel? If so, what channel and what version or build is it? (This can be found by selecting the channel on the Home screen and pressing the * button.)
    • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
    • Steps to reproduce the issue you are seeing

    Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

    Thanks,

    John