Forum Discussion

Cheyennekridde's avatar
Cheyennekridde
Newbie
5 years ago
Solved

Remote Problem

My dog ate my Roku remote and it is not working. My Roku is not paired to the Internet so I cannot use the app on the phone. How do I fix this? Do I need to buy a whole new Roku, or can I get a new remote? 

remotes
  • RokuDanny-R's avatar
    RokuDanny-R
    5 years ago

    Cheyennekridde

    Thanks for the post.

    I've found over the years, that apparently dogs love our Roku remotes! If the Roku device is not connected to your wireless network yet, you will need a physical remote to set up the device. What Roku model device do you have? You can find a compatible replacement remote on our Products page here: https://www.roku.com/products/accessories/player


    Thanks,
    Danny

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  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    5 years ago

    Cheyennekridde

    Thanks for the post.

    I've found over the years, that apparently dogs love our Roku remotes! If the Roku device is not connected to your wireless network yet, you will need a physical remote to set up the device. What Roku model device do you have? You can find a compatible replacement remote on our Products page here: https://www.roku.com/products/accessories/player


    Thanks,
    Danny

  • Firehazardrav's avatar
    Firehazardrav
    Channel Surfer
    5 years ago

    YALL.

    I STUMBLED ON THIS AND FEEL LIKE A GENIUS. 

    RENAME YOUR MOBILE HOTSPOT TO THE LAST KNOWN NETWORK YOU CONNECTED TO

    SET THE MOBILE HOTSPOT PASSWORD AS THE SAME PASSWORD TOO

    MINE CONNECTED INSTANTLY!!!

    USE A SECOND PHONE WITH ROKU APP INSTALLED AND CONNECT TO SAME MOBILE HOTSPOT. NOW YOU CAN CHANGE THE NETWORK OR USE THE REMOTE

     

    YAAAAAAAY!