Forum Discussion

Spenard's avatar
Spenard
Reel Rookie
2 years ago

Remote pop, hot and leaking fluid??

My remote just made a super loud POP sound, then started getting very hot… I took off the back cover and it’s all wet… I took out the batteries, why is this happening? Is it safe to put new batteries in? Is this a known issue? Thanks to everyone for any help you can offer.

remotes

7 Replies

  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    2 years ago

    Hi Spenard,

    Thanks for bringing this to our attention.

    Could you provide us the device ID of the Roku device that this remote pairs with?

    Please keep us posted.

    Thanks,
    Janadee

    • Spenard's avatar
      Spenard
      Reel Rookie
      2 years ago

      The device ID is:

      E08153183794

      It is a Roku TV from Onn, the Roku is part of the tv. Thank you so much.

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        2 years ago

        Hi Spenard,

        Thank you for keeping us posted!
        Thanks for keeping us posted here in the Roku Community!
        For us to proceed with the appropriate action to resolve this, could you please send us a private message with your current shipping address and phone number?
        To send a private message:

        1. Sign in to the community.
        2. Click the message count or envelope icon to go to your Private Messages Inbox.
        3. Click Compose New Message.
        4. Enter the recipient's name in the Send to area.
        5. Note: Depending on your role in the community, you might be able to send a message to a group of users based on their role or rank in the community. If so, you can choose a role or a rank.
        6. Enter the subject for the message in the Message Subject area.
        7. Type the reply in the Message Body editor.
        8. Click Send Message.
        9. You can look for the messages you've sent in the Sent tab.

        To learn more about how to send a private message, click this community link: Help: Roku Community
        We'll be anticipating it!

        Thanks,

        John