Remote pinging won’t stop

I went to ping my remote because I couldn’t find it.  Found the remote works fine BUT about every 30 seconds it peeps again like it’s still lost really loud too.
Are you going to post the instructions on how to unping it or do we keep trying different things because it sounds like we are all having the exact same problem. So instructions on how to make it stop beeping once remote is found would be great!

Thank you,

Hi RokuDanny-R ,

I am not sure what "new" specifics  you need from me. This post is filled with all the specifics.

Basically somehow my remote is ringing all the time, as if it is lost. The tv screen shows pinging all the time. Only way I can stop the remote ringing is to take the batteries out. I tried resetting, pairing again, nothing helped, just like everyone else here.

At least acknowledge if there was a software update that created this issue and we will wait for the fix.

Looking forward for your instruction for a fix.

Thank you,
Sushil

I did try turning off both Roku and my router. It didn't help. I even did factory reset of my Roku. Even after reset, the Roku says something like"can't ping remote unless it's paired first". That makes me think, the problem is in the Roku box, not the remote. Also the problem is at the root level, that even survives a factory reset.

I've been using Roku for over 10 years. I never had any issue. When I do now, I'm baffled by the irresponsibility and complete apathy of Roku.

I have a Roku TV and have the same problem. I used my android phone app to initiate finding the remote. Now it won't ever stop pinging.

[edit]

Rebooting the TV fixed the problem.

Same problem here. Several weeks now. I’ll send you a DM tomorrow, Danny. 

thesushil 

I agree the issue is with the device or the Roku OS triggering the Find My Remote (FMR) feature.  Remote is only being used to play the audio alert through the remote's speaker.  I doubt changing or using another remote as rlrjupiter indicated in his post.  If me, I would eliminate network interference as a cause for this trigger (nearby devices, changing router channel selection, etc.).  Next i would move to the unit and wiggle and press the heck out of the manual FMR button on the Ultra unit.  Maybe something just a little wonky/stuck inside making the intermittent connection/"call to find" the remote.  Or it may just be a device issue/failure.

If you have provided your details to RokuDanny-R, I am sure the techs are looking into a possible remedy if available/possible.  I have seen postings that this occured to users before the update, so could be a lingering bug in the OS on certain "lucky" devices, or could just be a defective device.

Good luck, hopefully there will be an update on this soon.

I did physically toss it in the basement in annoyance. Now it's back to the original position by the tv in the same way it was before.

Just had same issue and I have a remot without batteries

my husband fixed it by going to settings-system -power -restart system 

It’s actually quite a easy fix if you  go to settings-system -power -restart system it might help. I don’t work for you’ll but it’s hard to belive they don’t give this solution out asap when asked 

thesushil

Thanks for the post.

Can you please provide more specific information about the issue you are experiencing?

With more information we will be able to assist you further.

Thanks,
Danny

Have you tried turning the power off both to your Roku device and the Router for a bit?  Possibility that the remote is just experiencing a wi-fi interference quirk.  Powering down both or even restarting both should both disrupt and then refresh the connection. (Assuming here that that the Remote Finder Feature is using the RF capability of the remote).   Just a thought.  (I haven't experienced this issue yet with the continuous/random pinging after using the Lost Remote finder.)

Hi thesushil,

Thanks for posting in the Roku Community!

We appreciate your patience regarding this matter. I understand that you are having an issue with your Remote finder, is that correct? 

Can you please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

With more information, we will be able to assist you further.

Regards,
Mary

Thank you RokuMary-F for willing to help.

Actually my issue is resolved miraculously. I took out the Roku box and toss it in the basement yesterday and when I tried again today, the pinging is gone!!! So happy to see the normal Roku working.

My guess is maybe the remote finder button "+" on the Roku box was stuck and it came back up overnight. Also I place my Roku box vertically, not sure if that could cause the button to stuck.

I will post here if it happens again.

Good to hear up and running again and appreciate your posting back.  For clarity, is your Ultra now back at the original location where you initially had problem, or did you move the Ultra to the basement?  Did you physically  "toss" it into the basement or simply "relocate" it to the basement? 

Can't help but think this might be a cold solder issue with the base button.  I moved my unit from one side of tv to the other and that is about the time it started pinging remote.   Living in Florida with big temperature and humidity changes or tossing the unit into a basement (not in Florida) might explain a physical solder joint issue or malfunctioning button on base.

I didn't toss the unit around, but did lift it up an inch and dropped it back in place.   I had to reset unit via system menu to get audio back, but there has not been a "find my remote" ping since.   24hr later and still good.  Starting to think this is not software but a hardware issue.   Time will tell, but its wonderful to not hear the constant pings for remote.

rlrjupiter 

Seems very likely it was an intermittent contact of the manual FMR button on both yours and thesushil devices.  Hopefully now fully resolved for the both of you.  At least now you know what to try...just a little whack now and then if it returns.  I kind of suggested just pressing and wiggling the FMR button, but if it needed to be launched down a flight of stairs or dropped from an inch or so, then so be it...whatever works. :smileyhappy:

If it takes a whack to make it work, then it's time for another device.  Not a valid solution.   Roku should replace our devices.   Hopefully support won't delete my post like they did with my original problem notice.

Im having the same problem

Rnewberger

Thanks for the post.

Can you please specify the issue you are experiencing?

With more information we will be able to assist you further.

Thanks,
Danny

htimsda 

Thanks for editing your post and updating how your issue was resolved.  Much appreciated!

Hi Danny, 

We are currently experiencing the same issue.  We "pinged" the remote to find it and now, no matter what we do, the remote will continually ping.  We have removed the batteries but, even as we use the online remote, the notification will come up in the corner of the screen stating that it is currently pinggang . What other information will you need to assist with this? 

MrTeach, did you use the button on the device to initiate the pinging?  Is it stuck?  Have you restarted your Roku?  Unplug the power cord for several seconds and plug it back in.

I used the app to ping it originally. I have unplugged everything and left them without power for a long time.  Nothing seems to be working. 

MrTeach

Thanks for the post.

If you are still unable to resolve the issue, can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

Thanks,
Danny