Forum Discussion

Alhenryihpc's avatar
Alhenryihpc
Newbie
6 years ago

Remote pinging won’t stop

I pinged my Roku remote because kid like to hide things, and now it will not stop playing the sound once a minute. How do I get it to stop for good?
remotes
lappledes's avatar
lappledes
Newbie
5 years ago

I tried to re-pair my remote in hopes of getting the remote finder signal to stop.  Nothing works.  After 60 seconds it begins the remote finder signal again.  I press any key, it stops.  Then 60 seconds later is starts again.  How to stop it?

RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
5 years ago

lappledes

Thanks for the post.

If you are unable to resolve the issue, please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

  • Jeparu's avatar
    Jeparu
    Newbie
    5 years ago

    I am having the same problem. Roku 4k ultra setup. About a half hour into a show it pings like it's searching for the remote for about 1 ping per second for a minute or longer. It's not normal to need the remote in the middle in the show so I don't know why the Roku is prompting me to find it or hit a button to actually disrupt the show. I have two ultras bought at the same time, the other doesn't do this. Can you help me too?

    Thanks, Jenny

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      5 years ago

      Jeparu

      Thanks for the post.

      Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

       

      Thanks,
      Danny

      • Xtremerayz's avatar
        Xtremerayz
        Newbie
        5 years ago

        I am having the same issue. The find remote feature won't stop. I have removed batteries and unplugged the device too. 

    • Neploxo's avatar
      Neploxo
      Reel Rookie
      4 years ago

      Mine started tonight, Ultra model barely 6 weeks old. This is my 6th Roku device, and it may well be my last. I hate this remote so much I paired the device to my old Roku remote as soon as I learned that was an option. But now this one won't shut up even though I pushed a button and even after removing the batteries for 3 hours. As soon as I put them back in it starts again.

      • DKA's avatar
        DKA
        Reel Rookie
        4 years ago

        It's not the remote, it's the unit.  Try resetting  the roku menu (settings, advanced settings, factory reset) 

  • Candice406's avatar
    Candice406
    Newbie
    5 years ago

    can somebody please help me get my remote to stop pinning ?it will not quit? I've tried taking out the batteries ,repairing it to the tv, charging the sound & everything

    • rlrjupiter's avatar
      rlrjupiter
      Binge Watcher
      5 years ago

      Try fiddling with the side button on base.   Or do what I did by lifting unit a few inches and dropping.   A good rap fixed my annoying pings.   I suspect a bad switch or cold solder joint is the real issue.   My constant ping stopped after that.  

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      5 years ago

      Candice406

      Thanks for the post.

      I have responded to the PM that you have sent me and will continue to assist you from there.


      Thanks,
      Danny

  • Llsedona's avatar
    Llsedona
    Newbie
    4 years ago

    How do i send you a private message?  2 days ago my remote started pinging and goes off every few seconds.

    • Llsedona's avatar
      Llsedona
      Newbie
      4 years ago

      First my roku remote stopped turning on the roku device when i started tv.  I was forced to turn it on manually.  Then after several times of trying to pair it started working again gphowever that was also when the constant pinging started.  I dont know what to do anymore.  I tried all reccomendations to fix the pinging and the only way it stops is if my remote does not pair up to my tv.  I had this for a year without any issues.  It paired perfectly and no pinging.  What has changed?  Did you update something?

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        4 years ago

        Llsedona

        Thanks for the post.

        Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

         

        Thanks,
        Danny

  • kevdog4211's avatar
    kevdog4211
    Reel Rookie
    4 years ago

    HI Danny,

    We are beyond frustrated.  We've tried going thru Roku but they don't answer the question.

    Please help!!

    It's model number 4660x2

    Serial number CK 48AC 980670

    Thank you so very much!!!!

    Jan Fonti

    [personal information removed]

     

    • RokuMary-F's avatar
      RokuMary-F
      Community Moderator
      4 years ago

      Hi kevdog4211,

      Welcome to the Roku Community!

      I apologize for your experience here. I can understand how that may be frustrating.

      Can you please provide us with more specific information about the issue you are experiencing? In addition, can you please specify the exact steps you are taking to reproduce this issue so we can investigate further?

      Have you tried running the steps on this link to get your remote back up and running?

       

      With more detailed information, we will be able to assist you further.

      Best regards,
      Mary

       

    • kevdog4211's avatar
      kevdog4211
      Reel Rookie
      4 years ago

      Hi Mary

      Not sure if you already got this, but think i timed out.

      We have tried:

      -taking batteries out

      -new batteries

      -shutting down (rebooting) roku

      -shutting down the receiver (rebooting) and dvr

      Have not pressed any * or other buttons 5 times.  

      Please let me know what else i can do!

      thank you... jan

      • Cat_orange_rasc's avatar
        Cat_orange_rasc
        Reel Rookie
        4 years ago

        Like everyone else, our Roku remote has acted as if it is still receiving a ping. 
        #Roku Ultra (4660, 4661, 4662 series) 

        Model - 4660X - Roku Ultra
        Serial number - YJOOAT860322

  • shoffman01's avatar
    shoffman01
    Reel Rookie
    4 years ago

    I’m having the same problem it won’t stop pinging I went to go find it the other night and now it won’t stop

    • RokuMary-F's avatar
      RokuMary-F
      Community Moderator
      4 years ago

      Hi shoffman01,

      Thanks for reaching out regarding the issue you are experiencing.

      We'd like to gather more information about the issue you're running into. What Roku model device are you using? What troubleshooting steps have you taken so far to try to resolve the issue? Have you tried to restarting your Roku player, by going to Settings > System > System restart or Settings > System > Power > System restart > Restart. In addition, have you tried removing and reinserting the batteries?

      Please let us know and we'll continue assisting you from there.


      Best regards,
      Mary