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Ronbeard2025's avatar
Ronbeard2025
Newbie
5 months ago

Remote pair page stuck won’t do anything

ReSet the Roku to factory settings. It went to the remote pair page. It won’t let me connect to a network and therefore won’t go forward won’t do anything with the home button. I tried with the mobile app, but because it’s not on the network it doesn’t find it.

remotes

2 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert
    5 months ago

    Did you put your remote into pairing mode?

    How to set up your Roku® voice remote | Official Roku Support

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    5 months ago

    Hi, Ronbeard2025 

    Thanks for posting, and welcome to the Roku Community.

    We understand your concern regarding your Roku remote that is stuck on the activation screen, and we're here to help. From there, we would recommend you get your Roku device into pairing mode as well as your Roku remote. 

    Please follow the instructions below:

    If you do not have a second Roku remote that already works with your streaming device or the Roku mobile app installed, you can restart your streaming device to put it in pairing mode. When your streaming device is powered on, it will automatically enter pairing mode and look for remotes.

    Use the following steps to restart your streaming device.

    1. Remove the power cord from your streaming device
    2. Wait at least 5 seconds
    3. Re-connect the power cord

    Once you see the Home screen, follow the steps in the next section to put your voice remote into pairing mode and complete the pairing process with your streaming device.

    How to set up a voice remote with a pairing button

    If your voice remote has a pairing button, it will be located either on the back of the remote or under the battery cover.

    Press and hold the pairing button for 5 seconds, or until you see the status light begin to flash, to put your voice remote into pairing mode.

    How to set up a voice remote without a pairing button

    If your voice remote does not have a pairing button, press and hold the Back and Home buttons for 5 seconds, or until you see the status light begin to flash.

    For more information, you can visit this support article on How to set up and pair your Roku voice remote

    We hope this works, and keep us posted on what you find out.

    Thanks,
    Kash

     

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