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yawadh's avatar
yawadh
Newbie
2 years ago

Remote only works when pointed very close to the sensor on TV

Hi, my remote only works when I point it about two feet away from the TV's sensor. I know it's not the batteries (I just replaced them). Sometimes when I use it from far it works, but then stops after a couple of clicks. Could it be a sensor issue? Not sure.

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  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi yawadh,
    A warmest welcome to the Roku Community!

    We understand you're having a problem with your Roku remote. We will be more than happy to take a closer look at this issue that you're having. Can you please provide the following information below?

    • What device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV)
    • What type of remote are you using right now? (universal, simple, or voice remote)

    With detailed information, we will be able to assist you further.

    Thanks,

    John