Forum Discussion

Johnnyumiller's avatar
Johnnyumiller
Reel Rookie
2 years ago
Solved

Remote not working stuck on home screen

Remote doesn't work, its all charged up so that's not problem. TV stuck on Roku home screen and won't respond to any buttons on remote. After 5 min. it goes to the Roku Screensaver City & Ocean & Buildings thingy. And then I'm stuck for good. I've unplugged everything. Every cable, cord, over and over. 

remotes
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, ScottR2 

    We are glad to have you here in the Roku Community.

    We understand the issue you've shared here with us regarding the Roku remote not being able to respond to your Roku device, and we'd be pleased to assist. Kindly follow the troubleshooting steps below to resolve the issue regarding your remote.

    Re-pair your voice remote to your streaming device

    Put your streaming device in pairing mode:

    1. Remove the power cable from your streaming device
    2. Wait at least 5 seconds
    3. Re-connect the power cable
    4. Wait for your streaming device to power on, and the Home screen to appear on your TV screen
    5. Within 30 seconds of seeing the Home screen on your TV screen, put your voice remote into pairing mode

    Put your voice remote in pairing mode:

    1. Press and hold the pairing button on your voice remote for 20 seconds. The status light should slowly flash green, stop, and then flash rapidly. When this happens, release the pairing button and your remote will restart.
    2. Press and hold the pairing button for 5 seconds, or until you see the status light begin to flash. If the light does not flash, charge your remote.
    3. Wait for 30 seconds while the remote establishes a connection with your streaming device.

    Once your streaming device and remote are connected, the pairing dialog will appear on your TV screen.

    Please keep us posted on how this works.

    Best wishes,
    Kash

14 Replies

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  • RokuEuniceL's avatar
    RokuEuniceL
    Retired Moderator
    2 years ago

    Hi Johnnyumiller,

    Welcome to the Roku Community!

    We're happy to help you with your Roku remote. Please follow these steps so you can put your Roku device and voice remote in pairing mode:

    1. Remove the power cable from your Roku device.
    2. Wait at least 5 seconds.
    3. Re-connect the power cable.
    4. Wait for your streaming device to power up and the Home screen to appear on your TV screen.
    5. Put your voice remote into pairing mode within 30 seconds of seeing the Home screen on your TV.
    6. Ensure that your Roku remote is charged, or remove the batteries, then put it back in if it is not rechargeable.
    7. If your remote has a pairing button (found at the back of the remote), press and hold the pairing button for 5 seconds or until the status light begins to flash.
    8. If your remote does not have a pairing button, press and hold both the Home and Back buttons for 5 seconds or until the status light begins to flash.
    9. If the status light does not flash, try replacing the batteries or charging the remote.
    10. Wait 30 seconds while the remote establishes a connection with your streaming device.

    You can also check out this link here for more details on how to fix your Roku voice or simple remote that is not working.

    Let us know if this works for you.
    All the best,

    Eunice

    • Geot's avatar
      Geot
      Reel Rookie
      2 years ago

      Did not work for me. Still stuck on home screen

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        Hi Geot,

        Welcome to the Roku Community, and thanks for reaching out. We'd be more than happy to look into it.

        Could you tell us what Roku device you are using right now? And how are you powering your device? Is it connected directly to a wall outlet or directly to a TV USB port?

        With more detailed information, we'll be able to further investigate.

        Regards,

        Rey

    • rimasidibe's avatar
      rimasidibe
      Newbie
      2 years ago

      remote not working at all, can't reach anyone. How to order replacement?

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        2 years ago

        Hi rimasidibe,

        Greetings from the Roku Community!

        We'd like to know more about the issue that you're having with the Roku remote. What kind of Roku remote are you using right now? (simple, universal, or voice) What troubleshooting steps have you taken so far?

        We look forward to hearing from you soon.

        Thanks,

        John