Forum Discussion

YankeeDocNJ's avatar
YankeeDocNJ
Reel Rookie
6 years ago

Remote not pairing - always blinking

I have two Roku sticks with remotes that have stopped pairing. I have changed the batteries, and moved to a different Wi-Fi area. I have follow the instructions on disconnecting the power from the st...
pairing remote
remotes
RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
6 years ago

Shawnakane 

Thanks for the post.

Please be aware that you posted in a thread that was titled pairing light. A pairing light on a remote refers to enhanced remotes as they are the only type of remotes that have a pairing light/button. If you do not have an enhanced remote, you would have a simple IR remote.

For troubleshooting steps regarding IR remote issues, visit our Support page here: How do I resolve problems with my Roku IR (infrared) remote?


Thanks,
Danny

Nikki2's avatar
Nikki2
Newbie
6 years ago

There evidently is something going on with the roku remotes systematically. Mine just all of a sudden is doing the exact same thing. It started unpairing itself a few weeks ago, but I would press the pairing button and it would work. Now the pairing green light is constantly flashing, regardless of whether I remove the batteries or not. But it will not pair. I eventually just downloaded the roku app on my android phone and now have to use it... 

  • Noemkat's avatar
    Noemkat
    Reel Rookie
    6 years ago

    My remote works the tv (on/off, volume) but will not work my streaming stick. I have followed the trouble shooting directions but still nothing. I’m frustrated!!  

  • Canzie5's avatar
    Canzie5
    Newbie
    6 years ago

    I had the same issue. I sat by the device with the remote blinking for about 10 minutes. It finally quit blinking green. When it quit blinking, I held the pairing button on the remote for 5 seconds, pointing to the stick, and it paired up automatically! I hope this helps.

  • khajec's avatar
    khajec
    Newbie
    6 years ago

    I have had the same issue of blinking and unable to pair. I have been trying and retrying for the past month on several tvs, wifi on/off, new router, new batteries, everything I have seen suggested. I was even hoping I could just use my phone to access the stick instead of the remote but can't figure that out, I thought that was supposed to be possible but I guess not.  

    I have stick Model: 3810x

    remote model: RC-AL7

    I only bought this in May 2020  from Best Buy (New) and can't believe it is not working already.  If anyone can help I would greatly appreciate it.

    Thank you in advance!

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    5 years ago

    khajec 

    Thanks for the post.

    If you are still unable to resolve the issue you are experiencing, please send me a PM with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

     

    Thanks,
    Danny

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    5 years ago

    msr223 

    Thanks for the post.

    I have passed along your information to our Support team. They will follow up and assist you.

     

    Thanks,
    Danny

  • stud717's avatar
    stud717
    Newbie
    5 years ago

    I got same issue and the trouble shooting isn't helping