Forum Discussion

Jtvijay77's avatar
Jtvijay77
Newbie
12 months ago
Solved

Remote not charging beyond 10%

  • Remote not charging more than 10 %
remotes
  • RokuCarly's avatar
    RokuCarly
    12 months ago

    Welcome to the Roku Community, Jtvijay77!

    Thank you for letting us know about your issues with charging your Roku Voice Remote Pro effectively. We'd be happy to suggest some troubleshooting steps to help you.

    Firstly, please confirm whether this is a Voice Remote Pro or Voice Remote Pro (2nd edition). What specific Roku device is this remote currently paired to? Also, is this the remote that came with this device? Nevertheless, kindly try the following troubleshooting methods below:

    Restart your remote

    • If your rechargeable voice remote has a pairing button, press and hold the pairing button on the back of the remote for 20 seconds.

    • If your rechargeable voice remote doesn't have a pairing button, press and hold the Back and Home buttons on the Roku remote for 20 seconds.

    Furthermore, disable any extra remotes that are not in use on your TV under Settings > Remotes & devices > Remotes. Try different cords to see if this makes any difference.

    We'll be looking forward to your update!

    Best regards,
    Carly

6 Replies

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    12 months ago

    Welcome to the Roku Community, Jtvijay77!

    Thank you for letting us know about your issues with charging your Roku Voice Remote Pro effectively. We'd be happy to suggest some troubleshooting steps to help you.

    Firstly, please confirm whether this is a Voice Remote Pro or Voice Remote Pro (2nd edition). What specific Roku device is this remote currently paired to? Also, is this the remote that came with this device? Nevertheless, kindly try the following troubleshooting methods below:

    Restart your remote

    • If your rechargeable voice remote has a pairing button, press and hold the pairing button on the back of the remote for 20 seconds.

    • If your rechargeable voice remote doesn't have a pairing button, press and hold the Back and Home buttons on the Roku remote for 20 seconds.

    Furthermore, disable any extra remotes that are not in use on your TV under Settings > Remotes & devices > Remotes. Try different cords to see if this makes any difference.

    We'll be looking forward to your update!

    Best regards,
    Carly

    • Goldmbr's avatar
      Goldmbr
      Reel Rookie
      12 months ago

      I’m having the same problem with my first edition voice remote that I bought recently. Different chargers didn’t work and neither did pushing the button in the back for 20 seconds. What do I do now?

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        12 months ago

        A warm welcome here in the Roku Community, Goldmbr!

        We appreciate you letting us know about this. We'd be happy to review your concern better and help you find the best resolution possible.

        Kindly provide us with additional details such as follows:

        • Was this purchased separately? If so, when and where?
        • Did this happen even the time you just paired it? If not, when did you start experiencing this?
        • What other troubleshooting steps have you done so far?

        We'll be looking forward to your update so we can provide you with an accurate resolution. 

        Best regards,
        Carly