remote suddenly not working and any time batteries in … it makes a high pitched squeal. The remote is completely unresponsive, no flashing light on back with cover removed, holding down pairing button does nothing.
model: RC-AL2
sku: 3226000511
If your remote is making a high-pitched noise and is unresponsive:
This didn't work, unfortunately. Thanks for the help. Guess I'll contact support ...
Well, actually, after re-inserting the batteries, rebooting the roku stick & repairing it with the remote, it seems to be working now. I think I just did this a couple nights ago, though, so I'll see if it continues to work. Thanks again.
Thank you for the post, avagrace234!
We sincerely appreciate you taking the time to share these troubleshooting steps, as they will be beneficial to other community members experiencing similar challenges.
Your insights are highly valued, and if you have any further feedback or concerns, we encourage you to share them with us.
Thanks,
Jharra
Welcome to the Roku Community, RobBob20241
We appreciate you reaching out for support and for letting us know about the issue you've encountered with your physical Roku remote.
Rest assured that I have already coordinated this with our Support team for additional reinforcement and I have also contacted you privately to gather the necessary details.
Your continuous patience and understanding as we work on this are highly appreciated.
Best regards,
Carly
i'm not getting any reply to my messages anymore...not sure why?
RobBob2024Since you're new to Roku devices, are you aware of the remote finder feature? If not, when a user loses track of where they placed it, when a button on the device is pushed, the remote will squeal so the user can find it. While I'm unfamiliar with the RC-AL2, I have to think it has remote finder. Maybe the button on the device is stuck. Not sure if that helps but wanted to reply. Best of success
I'm not new to Roku devices... but i appreciate thinking outside the box. Also the remote is completely unresponsive... i don't think this explains things.
Please find below the previous message i received from customer support... but she is no longer responding to messages and never did send replacement remotes. Are you able to pick up where Carly left off...? Thanks!
Hi Robert!
Greetings from the Roku Community.
I saw your post about the issues you've had with your Roku remote, and I'd be happy to offer a replacement. Since your remote might also be an older model, we will replace it with the newest version of the Roku Voice Remote. With this being said, kindly provide me with the following info:
I'll be looking forward to your response.
Best regards,
Carly
I think i replied to the email notification on your message and didn't log back in here to respond correctly. Since i originally posted, the remote on my other Roku device is not working now... very frustrating. Can you send replacements for both??? Thanks!
Hi RobBob2024, thanks for reaching out and sharing the details.
Sorry for the delay in getting back to you. Just wanted to let you know that we've already reported this to the team, and we'll keep you updated.
Thanks for your understanding and cooperation!
Best regards,
Jharra
