Forum Discussion

DE39's avatar
DE39
Newbie
4 years ago

Remote Keeps Scrolling and wont stop

I followed all the steps posted here and my Roku won't stop scrolling. I replaced batteries, I reset it, I did everything. Can a roku costumer service agent help me.
remotes
RokuMary-F's avatar
RokuMary-F
Community Moderator
4 years ago

Hi DE39,

Thanks for posting in the Roku Community!

If you are still having any issues with your Roku remote keeps on scrolling, please provide your Roku device's serial number.

Once we have this information, we will be able to assist you further.


Best regards,
Mary

jgwilson624's avatar
jgwilson624
Newbie
4 years ago

I have the same issue with the home screen constantly scrolling.  It started last night. I changed the batteries in the remote, and reset the Roku several times.  When I took the batteries out the scrolling stopped.    I checked for any interfering remote.  The only one I have is the one for the TV.  None of the buttons on the Roku remote appear stuck.  Could someone please help me?

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    4 years ago

    jgwilson624

    Thanks for the post.

    Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

     

    Thanks,
    Danny