Forum Discussion

DE39's avatar
DE39
Newbie
4 years ago

Remote Keeps Scrolling and wont stop

I followed all the steps posted here and my Roku won't stop scrolling. I replaced batteries, I reset it, I did everything. Can a roku costumer service agent help me.
remotes
RokuMary-F's avatar
RokuMary-F
Community Moderator
4 years ago

Hi DE39,

Thanks for posting in the Roku Community!

If you are still having any issues with your Roku remote keeps on scrolling, please provide your Roku device's serial number.

Once we have this information, we will be able to assist you further.


Best regards,
Mary

pete9888's avatar
pete9888
Newbie
4 years ago

I'm having the same issue, wont stop scrolling while the remote is directed at the box. I have removed and changed the batteries and i have no stuck buttons.

Also now unable to use the roku box as of an hour ago my app is no longer able to find the device.

Very frustrating!!!

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    4 years ago

    pete9888

    Thanks for the post

    If you are unable to resolve the issue, can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

     

    Thanks,
    Danny