Forum Discussion

Joanna7788's avatar
Joanna7788
Newbie
2 years ago
Solved

Remote jumping and Unmute button doesn't work.

Roku stick started jumping on different channels and screens.  Unmute button doesn't work, the power button doesn't work either. I changed the batteries. No improvement. What can I do, any ideas?

remotes
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi Joanna7788,

    Welcome to your first post in the Roku Community!

    Thanks for letting us know about this behavior you have experienced with your Roku streaming device, and we apologize for the trouble. To troubleshoot this, do a system restart by navigating to Home, then go to Settings > System > System Restart. After this, kindly check to see if the issue has been resolved.

    Please keep us posted on how it works!

    All the best,
    Kash

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi Joanna7788,

    Welcome to your first post in the Roku Community!

    Thanks for letting us know about this behavior you have experienced with your Roku streaming device, and we apologize for the trouble. To troubleshoot this, do a system restart by navigating to Home, then go to Settings > System > System Restart. After this, kindly check to see if the issue has been resolved.

    Please keep us posted on how it works!

    All the best,
    Kash

    • RokuJharra-Q's avatar
      RokuJharra-Q
      Community Moderator
      7 months ago
      Hi Community Users,
       
      We are locking this thread because the information may need to be updated.
      If you are still experiencing issues related to the original topic, here are a few steps you can take:

      1. Search the Community: Explore the Roku Community forums. You might find another thread addressing the same problem with more current information.
      2. Start a New Thread: If you cannot find an existing thread that matches your issue, please create a new one!
      We are here to help.

      Thank you,
      The Roku Community Team