Forum Discussion

Nmlegrand's avatar
Nmlegrand
Reel Rookie
3 years ago
Solved

Remote issues even after changing batteries and factory resetting device

Out of the blue both of my Roku Remotes stopped working.  I changed the batteries, reset the box and even tried to reset the remotes and still nothing is working. I even did a factory reset and I can't even use the remotes to start the set up. Why would both go out at the same time when we just used them the night before 

remotes
  • RokuMary-F's avatar
    RokuMary-F
    3 years ago

    Hi Nmlegrand,

    Welcome to the Roku Community!

    Thanks for letting us know all that you've done and I'd like to take a closer look to see if there's anything else we can suggest to help. Have you tried taking a look here in our Support resources and following the steps to help your Roku remote work? How to fix your Roku voice or simple remote that is not working | Official Roku Support

    If you are still having any issues with your Roku remote after following these steps provided on our Support page, please provide your Roku device's serial number so we can assist further.


    Best regards,
    Mary

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi Nmlegrand,

    Welcome to the Roku Community!

    Thanks for letting us know all that you've done and I'd like to take a closer look to see if there's anything else we can suggest to help. Have you tried taking a look here in our Support resources and following the steps to help your Roku remote work? How to fix your Roku voice or simple remote that is not working | Official Roku Support

    If you are still having any issues with your Roku remote after following these steps provided on our Support page, please provide your Roku device's serial number so we can assist further.


    Best regards,
    Mary

    • Nmlegrand's avatar
      Nmlegrand
      Reel Rookie
      3 years ago

      I even did a factory reset and can't use the remotes to change anything even with new batteries.  It won't scroll over to even set it up

       

       

      • RokuMary-F's avatar
        RokuMary-F
        Community Moderator
        3 years ago

        Hi Nmlegrand,

        Thanks for following up.

        Just to verify, are you using a Roku Simple Remote or the Roku Voice Remote? Please provide us with the serial number of your Roku device (printed on the side/back of the device). 

        Please keep us posted and we'll continue assisting you from there.
         

         

        Best regards,
        Mary