Remote is stuck on set up in a loop
My stick remote is stuck on setup in a loop. Tried everything. How do I get to chat? I agree that customer service for Roku is extremely poor. Does someone have a solution to the remote's sudden
failure.
WriteLady006 wrote:
My stick remote is stuck on setup in a loop. Tried everything. ... Does someone have a solution to the remote's sudden failure.
More information would be helpful. It appears that it may have been working then stopped working. Is that correct? If so, tell us about that. What were the circumstances and what did you do? The order of things is helpful. Were you using your Roku/remote for a while then suddenly the remote stopped responding? If so, did you check the batteries? Did you replace the batteries?
It appears you may have tried to pair the remote again. Is that the case? If so, why? Was that the first thing you tried, or did you do other steps first?
All of this is important in determining what the cause may be, and the solution will vary depending on the cause.
Keep in mind we didn't experience what you did, and are completely depending on what you say in an attempt to understand what happened, what went wrong, what was done to try to fix it, and so on.
You said "tried everything" but the order of what was tried is important, and could make something that otherwise would work, not work.
By the way, the "setup loop" can mean a couple of things. Did you simply try to re-pair the remote to the stick? Or did you do a factory reset of the stick? Again, that's important. Tell us what happened, and when. Walk us through it so we understand.
